Employment

 

How to Apply to The Philadelphia Orchestra Association

 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

 

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

 

At the time of the interview, you will be asked to complete an employment application.

 

Three ways to apply:
If you would like to be considered for a position please send a cover letter and resume to:

 

  1. humanresources@philorch.org
  2. Mail to:
    The Philadelphia Orchestra Association
    Attn: Human Resources
    260 South Broad Street, 16th Floor
    Philadelphia, PA 19102
  3. Or fax to 215.875.7678


Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

 

Resume Tips:
The preferred method of application is via e-mail using a Microsoft Word format.

 

The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.
The following administrative positions and internships are open as of

> Director of Strategic Planning Engagement > Communications Coordinator
> Managing Director of Individual Giving > Help Desk Technician
> Part-time Receptionist - Volunteer > Quality Assurance/Testing Analyst

 

Director of Strategic Planning Engagement

Department: Executive
Reports to: President & CEO

 

Summary:
The Director of Strategic Planning Engagement will provide high-level managerial support to the President and CEO and The Philadelphia Orchestra Board of Directors, helping to assure the goals of the institution remain appropriately prioritized. This position will also provide leadership in maintaining strategic projects and engagement of constituents.

 

This position is a full-time, exempt position with frequent interaction with board, musicians and community members outside of office hours. The time spent on the position responsibilities can be expected to be as follows: 50% Strategic Planning Engagement work with President and CEO; 25% POA Board of Directors management; 25% cultural and constituency engagement.

 

In providing leadership in maintaining strategic projects and engagement of constituencies within The POA, the Director of Strategic Planning Engagement interfaces with all constituents on a regular basis. The estimated percentage of constituent interaction can be expected to be: 30% POA Staff; 25% POA Musicians; 25% POA Board; 10% Philadelphia Communities; 10% Others (local, national, international).

 

Essential Functions:

  1. Work directly with the President and CEO for the strategic thinking, planning and execution of goals for The Philadelphia Orchestra.
  2. Participate in weekly meetings with the President and CEO to serve as the first point of collaboration in brainstorming, mindmapping and strategically planning the goals and aspirations for The POA.
  3. Work with the President and CEO to manage the engagement and effective inclusion of constituents in strategic planning.
  4. With the President and CEO and as determined by The POA BOD, collaboratively design, implement and manage the successful evolution of strategic projects critical to The POA’s leadership and future development.
  5. Work with The POA Board Chairs, Committee Chairs and POA Senior Staff to fortify synergized planning.
  6. Serve as primary internal manager and steward in all items relating to The POA’s strategic planning.
  7. Oversee appropriate record keeping for all strategic updates to The POA’s Long Range Plan, Strategic Planning Update and other strategic planning processes.
  8. Represent the President and CEO in community planning and engagement forums; facilitate The POA’s active responsiveness with said forums.
  9. Work with the President and CEO to manage the operations, relationship and reputation of The POA’s BOD.
  10. Work with Board Chair, President and CEO and Committee Chairs to manage the work of POA’s BOD.
  11. Serve as primary internal manager and steward on all items relating to The POA’s BOD.
  12. Serve as primary manager and steward of all communications to The POA’s BOD, providing consistent and accurate reference points for all activities of The POA.
  13. Plan and manage the execution all Board, Executive Committee and Officers meetings (including development of agendas, event details, communications, review of minutes, etc.)
  14. Plan and manage the execution of Committee and Taskforce meetings as appropriate (including development of agendas, event details, communications, review of minutes, etc.)
  15. Oversee appropriate record-keeping for all Board matters including bylaws, resolutions, meeting minutes, board lists (rotation schedule, contact information, etc.)
  16. Produce all correspondence with Board members as needed/requested for Board Chair and President and CEO.
  17. Manage The POA’s Annual Meeting design, planning, and execution.
  18. Continue refinement and execution of The POA’s Orientation Program for all Directors, musicians, and staff of The POA, with a dual focus of orientation meeting sessions and building the “extra” orientation activities to promote connectivity, awareness, and relationships within the organization.
  19. Collaborate with the Nominating Committee for POA BOD nominations needs and entry into the organization.
  20. Work directly with the President and CEO to collaborate with POA constituencies in fulfilling the strategic planning engagement objectives of The POA.
  21. Work directly with the President and CEO to manage and ensure fulfillment of her vision for The POA’s culture and goal achievement.
  22. Work with the President and CEO to manage The POA’s cross-constituent governance mechanism, fostering and promoting a transparent and collaborative environment.
  23. Manage The POA’s Annual Retreat collectively in design, planning, execution and evaluation.
  24. Work with the President and CEO to strengthen and continue building the engagement, interfacing, and communications with The POA musicians.
  25. Work with the President and CEO to leverage her and The POA’s presence locally, nationally, and internationally (i.e. LAO, ISPA, etc.)
  26. Work with the President and CEO for upcoming key project management roles.
  27. Collaboratively work with and manage colleagues throughout the entire organization (including senior staff leadership, staff colleagues, musicians, and board members) for the successful execution of strategic projects critical to The POA.
  28. Collaboratively work with and manage colleagues of The POA for successful fulfillment and evaluation of grant requests.
  29. With the President and CEO, design, execute and assess The POA’s senior staff retreat.
  30. Collaboratively manage the League of American Orchestras’ Orchestra Management Fellow, as appropriate and as directed by the President and CEO.
  31. Other duties as assigned.

 

Education/Experience:
Bachelor’s Degree required with at least five years of symphony orchestra management experience. Master’s Degree in Music/Management or extended professional Orchestra Management training (i.e. League of American Orchestras’ Orchestra Management Fellowship Program) preferred. Familiarity with professional orchestra management and operations required.

 

Knowledge/Skills/Abilities:

  1. Ability to manage and work effectively in high-pressure dynamic environment with multiple concurrent priorities.
  2. Ability to work with a broad spectrum of personalities while exhibiting patience and understanding.
  3. Ability to confidently lead, inspire and organize staff, board, musician and volunteer leadership.
  4. Strong creativity, persistence and willingness to push traditional bounds.
  5. Strong organizational skills and attention to detail.
  6. Superior oral and written communication skills with an emphasis on excellent grammar and composition.
  7. Superior presentation skills.
  8. Ability to anticipate support needed for projects; organize and prepare.
  9. Commitment to collaboration in all duties.
  10. Proficiency in Microsoft Office required, especially MS Word and Excel; databases and electronic mail.
  11. Ability to maintain confidentiality regarding business matters.
  12. Highly professional demeanor.

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to attend meetings or events during evening and weekend hours.

 

 

Communications Coordinator

 

Summary:
The communications coordinator will assist with the production of all Philadelphia Orchestra (PO) and Peter Nero and the Philly Pops (PNPP) program books (Playbill), including helping plan editorial content. As an integral part of the proofing/editing process for all Philadelphia Orchestra Association publications, he/she will work closely with the associate director for communications to ensure consistent stylistic and editorial coherence throughout the organization. This position relies heavily on knowledge of classical music.

 

Essential Functions:

  1. Assist in the preparation and editing for all Orchestra program books, including subscription, special-event, and run-out concerts; chamber music concerts; Mann Center and Saratoga summer concerts; and Orchestra tours. This will include participating in the planning and creation of editorial content.
  2. Prepare and edit materials for all PNPP program books.
  3. Act as partial liaison with consulting musicologist and other program notes writers.
  4. Proofread/edit all institutional materials (including Marketing, Public Relations, Development, Education/Community Partnerships, and website) under guidance of associate director of communications.
  5. Assist in maintaining stylistic and editorial coherence throughout organization.
  6. Produce, update, and record in-house program information; input correct program information into OPAS, Orchestra’s program database.
  7. Serve as a liaison to artists and artists’ management for publicity needs and materials.
  8. Assist in editing audio and video material, and work as part of a team on Association’s electronic and social media initiatives.
  9. Help determine photography needs for the institution and accompany photographers at rehearsals and concerts as needed.
  10. Take an active role in any future Playbill redesign.
  11. Assist with special projects.
  12. Support design, marketing, and public relations departments as needed.
  13. Participate in regular concert duty rotation.
  14. Other duties as assigned by the supervisor.

 

Education/Experience:
Bachelor’s degree in English with a strong knowledge of classical music, or bachelor’s degree in music with significant experience in editing/writing required; or an equivalent combination of education/training and experience.

 

Knowledge/Skills/Abilities:

  1. Outstanding writing, editing, and organizational skills.
  2. Strong knowledge of classical music and the classical music industry.
  3. Attention to detail.
  4. Ability to work in fast-paced, high energy environment and manage multiple projects simultaneously.
  5. Strong interpersonal skills.
  6. Strong computer and internet skills.
  7. Research skills.
  8. Ability to work as part of a team.

Working Conditions/Physical Demands:
Routine for office environment. Occasional evening/weekend concert duty.

 

 

Managing Director of Individual Giving

 

Summary:
The Managing Director of Individual Giving is responsible for managing the Individual Giving programs for The Philadelphia Orchestra (POA), and overseeing the facilitation of campaigns for the Academy of Music Restoration Fund (AOM) and Peter Nero and the Philly Pops (PNPP), including strategy, cultivation, solicitation, recognition, stewardship and communication. This position currently manages two staff members, including a Manager of Individual and Leadership Gifts and a Development Coordinator for Individual Giving.

 

Essential Functions:

  1. Lead the individual giving programs for The POA Board, Maestro Circle and Membership campaigns, and oversee the management of giving campaigns for the AOM and PNPP, implementing a comprehensive, sophisticated individual giving/major gifts program for all individual donors.
  2. Develop and lead all aspects of individual prospect and donor cultivation, solicitation, and recognition, working collaboratively with staff throughout the department.
  3. Manage all POA individual giving committees, maximizing the involvement of Board and other volunteer leadership including the Development, Maestro Circle and Volunteer Giving committees.
  4. Participate in department budgeting process, establishing annual revenue goals for individual giving and monitoring progress against goals; analyze monthly results and develop periodic forecasts; report progress to key volunteers.
  5. Develop strategies and manage necessary next actions for the cultivation and solicitation, recognition and messaging for individual prospects and donors.
  6. Oversee the planning and implementation of cultivation, stewardship and thank you events for individual donors.
  7. Draft correspondence and prepare proposals and special reports for individual donors.
  8. Work with the stewardship office to oversee the development and production of communications for individual donors, including messaging in newsletters, annual reports, letters, emails and mass mailings.
  9. Oversee the tracking and financial reporting of individual gifts.
  10. Develop and manage the expense budget for the individual giving program, monitoring monthly activity.
  11. Oversee the maintenance of information on individual prospects and donors in the central files and in Tessitura.

 

Education/Experience:
Bachelor’s degree required, with a minimum of 5 to 7 years related experience and training in Development. Knowledge of classical music is a plus.

 

Knowledge/Skills/Abilities:

  1. Excellent communication skills.
  2. Ability to work collaboratively across Development departments and entire POA.
  3. High degree of organization and attention to detail.
  4. Ability to work independently and take initiative on new projects.
  5. Ability to manage a multitude of tasks.
  6. Excellent staff management experience.
  7. Ability to work with confidential information.
  8. Proficiency in spreadsheet, word processing, and development software (Tessitura).

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to attend meetings/events during evening and weekend hours.

 

 


Part-time Receptionist - Volunteer

 

Summary:
This is a part-time, volunteer (unpaid) position. The Receptionist at The Philadelphia Orchestra Association administrative offices is responsible for answering incoming calls, directing calls to appropriate staff/departments and handling incoming and outgoing packages as needed.

 

The administrative offices of The POA are open Monday through Friday from 9:00 am to 5:00 pm. The front desk is staffed by volunteers who work according to the hours they have available.

 

Essential Functions:

  1. Answers incoming telephone calls on multi-line telephone system, forwarding calls to appropriate POA staff or department. Takes and delivers messages or transfers calls to voice mail when appropriate staff is unavailable.
  2. Serves as first point of contact for POA visitors, determining nature of business, and announcing visitors to appropriate staff. Signs for all deliveries to the office.
  3. Answers general questions about the POA and provides callers with address, directions and other pertinent information.

 

Abilities:

  1. Must have strong customer service and interpersonal skills.
  2. 2. Excellent communication skills. Listens and gets clarification. Responds well to questions.

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to perform the essential functions of the job during evenings and weekends.

 

 


Help Desk Technician

 

Summary:
The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.

 

Essential Functions:

  1. Basic administration of Windows and Linux network infrastructure.
  2. Basic administration of Exchange e-mail.
  3. Basic Phone administration for adds, moves and changes.
  4. Works with outsourced network printer support vendor to maintain network printers.
  5. Works with organizations’ wiring vendor to supervise installation of new network drops and phones lines.
  6. Identifies, researches, and resolves basic PC and phone-related technical problems.
  7. Responds to e-mail requests for technical support.
  8. Tracks and monitors technical problems to ensure a timely resolution.
  9. Keeps electronic logs/documentation of work.
  10. Facilitates office moves for PC equipment.
  11. Serves as rotating member of after-hours on-call systems support team.

 

Education/Experience:
Bachelor's degree and three years work experience, or equivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager phone systems a plus. Experience with IIS, .Net Framework, and with Audio/Visual equipment setup a plus.

 

Knowledge/Skills/Abilities:

System administration :

  1. Knowledge of Windows network operating system.
  2. Knowledge of HP Jet Direct Software, and HP printing hardware
  3. Knowledge Cisco phone switch platforms
  4. General understanding of client/server applications.
  5. Desktop administration and Help Desk
  6. Knowledge of current Windows Desktop and Server Products
  7. Knowledge of current Microsoft Office products.
  8. Strong customer services and problem resolution skills.

General :

  1. Good interpersonal skills.
  2. High degree of organization.
  3. Able to work as part of a team

 

Working Conditions/Physical Demands:
Employee should be able to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the job during evening and/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.

 

 

Quality Assurance/Testing Analyst

Summary:
The Quality Assurance (QA)/Testing Analyst insures that the technology and application systems being introduced in production are properly tested and production worthy. The QA/Testing Analyst will develop and support a testing environment that will provide a platform for QA testing. The Analyst will also develop and maintain a set of policies, processes and standards for QA testing. The Analyst will work with project teams across IS as they prepare to put new systems and technology into production.

 

Essential Functions:

  • Develop and maintain policies, processes and standards for quality assurance across IS.
  • Develop and maintain test environment for the basic systems and technology platforms supported by IS.
  • Work with project teams to develop and establish quality assurance measures, testing plans and best practices for quality assurance.
  • Work with users of new systems to identify the testing protocol required to insure that test plans adequately cover the range of business functions to be supported.
  • Apply proven analytical and problem-solving skills to help validate processes through careful testing in order to maximize the benefit of business investments in its initiatives.
  • Develop and implement a training program (including training materials) for users so that they understand their role in testing.
  • Evaluate, select and support the right set of technology tools that allow people within IS to test effectively and users to test new applications and technology..
  • Manage testing environments for the Kimmel Center, the Opera Company of Philadelphia and the Philadelphia Orchestra Association as well as other IS clients.
  • Coordinate Marketing and Development solicitation efforts and develop timelines in support of these efforts.
  • Centralize projects across all members of the IT staff.
  • Manage the Data Request HelpDesk.
  • Help support the Tessitura HelpDesk.
  • Other duties and projects as assigned.

 

Education/Experience:
Bachelor’s degree in a related field plus a minimum of five years of experience in Information Technology; or equivalent combination of education/training and experience.

Knowledge/Skills/Abilities:

  • SQL, preferably Microsoft's SQL Server.
  • SQL Stored Procedure programming.
  • VB programming.
  • Knowledge of testing methods and the construction of test plans.
  • Knowledge of Microsoft products, including Access, Crystal Reports, MS Project, Windows NT 4.0 / Windows 2000 Servers.
  • Ability to work in a team environment and manage relationships with multiple departments.
  • Ability to develop test plans that support testing of new systems and technology.
  • Demonstrate organizational skills.
  • Knowledge of the business practices of performing arts organizations, including ticketing, fundraising, personnel and event planning.
  • Experience developing training materials and providing applications training.

 

Success Factors:
Knowledge of performing arts.

 

Working Conditions/Physical Demands:
Routine for office environment.   Evening and weekend work may be required.