Employment

 

How to Apply to The Philadelphia Orchestra Association

 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

 

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

 

At the time of the interview, you will be asked to complete an employment application.

 

Three ways to apply:
If you would like to be considered for a position please send a cover letter and resume to:

 

  1. humanresources@philorch.org
  2. Mail to:
    The Philadelphia Orchestra Association
    Attn: Human Resources
    260 South Broad Street, 16th Floor
    Philadelphia, PA 19102
  3. Or fax to 215.875.7678


Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

 

Resume Tips:
The preferred method of application is via e-mail using a Microsoft Word format.

 

The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.
The following administrative positions and internships are open as of

> Managing Director of Individual Giving    
> Manager, Individual and Leadership Gifts > Help Desk Technician
> Web Developer > Quality Assurance/Testing Analyst

 

Managing Director of Individual Giving

 

Summary:
The Managing Director of Individual Giving is responsible for managing the Individual Giving programs for The Philadelphia Orchestra (POA), and overseeing the facilitation of campaigns for the Academy of Music Restoration Fund (AOM) and Peter Nero and the Philly Pops (PNPP), including strategy, cultivation, solicitation, recognition, stewardship and communication. This position currently manages two staff members, including a Manager of Individual and Leadership Gifts and a Development Coordinator for Individual Giving.

 

Essential Functions:

  1. Lead the individual giving programs for The POA Board, Maestro Circle and Membership campaigns, and oversee the management of giving campaigns for the AOM and PNPP, implementing a comprehensive, sophisticated individual giving/major gifts program for all individual donors.
  2. Develop and lead all aspects of individual prospect and donor cultivation, solicitation, and recognition, working collaboratively with staff throughout the department.
  3. Manage all POA individual giving committees, maximizing the involvement of Board and other volunteer leadership including the Development, Maestro Circle and Volunteer Giving committees.
  4. Participate in department budgeting process, establishing annual revenue goals for individual giving and monitoring progress against goals; analyze monthly results and develop periodic forecasts; report progress to key volunteers.
  5. Develop strategies and manage necessary next actions for the cultivation and solicitation, recognition and messaging for individual prospects and donors.
  6. Oversee the planning and implementation of cultivation, stewardship and thank you events for individual donors.
  7. Draft correspondence and prepare proposals and special reports for individual donors.
  8. Work with the stewardship office to oversee the development and production of communications for individual donors, including messaging in newsletters, annual reports, letters, emails and mass mailings.
  9. Oversee the tracking and financial reporting of individual gifts.
  10. Develop and manage the expense budget for the individual giving program, monitoring monthly activity.
  11. Oversee the maintenance of information on individual prospects and donors in the central files and in Tessitura.

 

Education/Experience:
Bachelor’s degree required, with a minimum of 5 to 7 years related experience and training in Development. Knowledge of classical music is a plus.

 

Knowledge/Skills/Abilities:

  1. Excellent communication skills.
  2. Ability to work collaboratively across Development departments and entire POA.
  3. High degree of organization and attention to detail.
  4. Ability to work independently and take initiative on new projects.
  5. Ability to manage a multitude of tasks.
  6. Excellent staff management experience.
  7. Ability to work with confidential information.
  8. Proficiency in spreadsheet, word processing, and development software (Tessitura).

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to attend meetings/events during evening and weekend hours.

 

 


Manager, Individual and Leadership Gifts

 

Summary:
The Manager of Individual and Leadership Gifts manages the annual individual giving programs of The Philadelphia Orchestra (POA), Academy of Music Restoration Fund (AOM), and Peter Nero and the Philly Pops (PNPP), including telefunding, direct mail, stewardship, and cultivation events.

 

Essential Functions:

  1. Manage the annual giving program for the POA Board, Maestro Circle, and Membership campaigns, including strategy, cultivation, solicitation, acknowledgement and recognition.
  2. 2. Draft and produce personalized solicitations for Maestro’s Circle and Board members.
  3. Manage the telefunding operations for the POA, including development of strategy and message; schedule and list generation; and monitoring and evaluation of campaign progress. Serve as primary contact with the telefunding vendor.
  4. Assist in the annual giving programs for AOM and PNPP, including drafting appeals and overseeing implementation
  5. Manage mail house operations, including generation and segmentation of donor lists and oversee the preparation of all list requests and refined data mailings.
  6. Manage production of annual individual reports including the weekly consolidated report.
  7. Manage the planning and implementation of all annual individual stewardship and cultivation events, including Open Rehearsals, Salon Series, donor dinners, concert receptions, etc.
  8. Manage and support the Maestro Circle, Membership, and Volunteer Annual Giving Committees.
  9. Work as part of Annual Fund team to develop and implement the strategic plan to meeting fundraising goals.
  10. Work with Stewardship Office to insure all information is accurate for donor listings and serve as a primary contact for the development of brochure and web content for the POA and PNPP Annual Individual Giving publications.
  11. Oversee the fulfillment of annual individual giving benefits.
  12. Supervise and manage the work of the Individual Giving Coordinator, including gift processing, acknowledgements, donor lists, data updates, and other administrative functions.

 

Education/Experience:
Bachelor’s degree required plus a minimum of three years of solid fundraising experience; or equivalent combination education and experience. Knowledge of fundraising software preferred.

 

Knowledge/Skills/Abilities:

  1. Experience with events planning.
  2. Experience with database management.
  3. Excellent interpersonal skills and ability to work collaboratively across the development department and entire organization.
  4. Excellent organizational and communication skills (verbal and written).
  5. Attention to detail essential.
  6. Familiarity with word processing and spreadsheet programs.

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to perform the essential functions of the job during evenings and weekends.

 

 


Web Developer

 

Summary:
The Web Developer will be expected to aid the IT Shared Services Senior Web Developer in any internal programming and web-related tasks assigned, and work as a team member to help implement strategies for growth among the Philadelphia Orchestra and the Kimmel Center for the Performing Arts, as well as current and prospective organizations in regards to web and internet functionalities in line with organizational goals. The Web Development Team is responsible for implementing and maintaining web and other internet components for multiple organizations in support of the CRM system, including e-commerce, email marketing, security and web infrastructure solutions and a custom Content Management System (CMS).

 

Essential Functions:

  1. Liaise with clients in order to delineate functional needs.
  2. Implementation of software and web code for integration into internal solutions.
  3. Design of some software solutions from a base level to satisfy the needs of the client organizations.
  4. Liaise with vendors to ascertain potential solutions to requirements.
  5. Liaise with consultants to work in tandem on solutions.
  6. Support strategies for developing web capabilities for a consortium of user organizations on one CRM system.
  7. Troubleshoot and resolve basic application bugs and errors through familiarity of programming in a Microsoft-based environment.
  8. Assist in maintenance and upgrade of internally hosted and created Content Management System and other internally developed projects.
  9. Assist with other duties as assigned with technology initiatives, rollouts, writing specifications and editing HTML/CSS.
  10. Ability to prioritize assignments and tasks in order to meet critical client deadlines
  11. Assist IT team with daily procedures, help desk and special projects as required.
  12. Assist in maintenance and upgrade of internally hosted Ticketing software and servers.\
  13. Required availability for on-call after-hours IT support rotation.

 

Education/Experience:
Bachelor’s degree preferred. Minimum of three (3) years of undergraduate education in Information Systems and/or Computer Science with a demonstrable degree of capability in writing code required. (Co-Op applicants will also be considered.) Knowledge of Flash Scripting required. In addition to the above, hands-on experience with CSS, including CSS-only (sans tables) web page layouts and hands-on experience with XSLT to render web pages or transform XML preferred but not required.

 

Knowledge/Skills/Abilities:

  1. Strong programming skills.
    a. .Net coding in an object oriented environment.
    b. C# preferred
  2. Experience working with .Net Framework 1.1 and/or 2.0.
  3. Knowledge of XML/XSLT.
  4. Experience with SOAP and Web Services on .Net.
  5. Working knowledge of HTML, CSS and JavaScript.
  6. Ability to work in a collaborative work environment.
  7. Excellent organization skills and the ability to work independently.

 


Help Desk Technician

 

Summary:
The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.

 

Essential Functions:

  1. Basic administration of Windows and Linux network infrastructure.
  2. Basic administration of Exchange e-mail.
  3. Basic Phone administration for adds, moves and changes.
  4. Works with outsourced network printer support vendor to maintain network printers.
  5. Works with organizations’ wiring vendor to supervise installation of new network drops and phones lines.
  6. Identifies, researches, and resolves basic PC and phone-related technical problems.
  7. Responds to e-mail requests for technical support.
  8. Tracks and monitors technical problems to ensure a timely resolution.
  9. Keeps electronic logs/documentation of work.
  10. Facilitates office moves for PC equipment.
  11. Serves as rotating member of after-hours on-call systems support team.

 

Education/Experience:
Bachelor's degree and three years work experience, or equivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager phone systems a plus. Experience with IIS, .Net Framework, and with Audio/Visual equipment setup a plus.

 

Knowledge/Skills/Abilities:

System administration :

  1. Knowledge of Windows network operating system.
  2. Knowledge of HP Jet Direct Software, and HP printing hardware
  3. Knowledge Cisco phone switch platforms
  4. General understanding of client/server applications.
  5. Desktop administration and Help Desk
  6. Knowledge of current Windows Desktop and Server Products
  7. Knowledge of current Microsoft Office products.
  8. Strong customer services and problem resolution skills.

General :

  1. Good interpersonal skills.
  2. High degree of organization.
  3. Able to work as part of a team

 

Working Conditions/Physical Demands:
Employee should be able to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the job during evening and/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.

 

 

Quality Assurance/Testing Analyst

Summary:
The Quality Assurance (QA)/Testing Analyst insures that the technology and application systems being introduced in production are properly tested and production worthy. The QA/Testing Analyst will develop and support a testing environment that will provide a platform for QA testing. The Analyst will also develop and maintain a set of policies, processes and standards for QA testing. The Analyst will work with project teams across IS as they prepare to put new systems and technology into production.

 

Essential Functions:

  • Develop and maintain policies, processes and standards for quality assurance across IS.
  • Develop and maintain test environment for the basic systems and technology platforms supported by IS.
  • Work with project teams to develop and establish quality assurance measures, testing plans and best practices for quality assurance.
  • Work with users of new systems to identify the testing protocol required to insure that test plans adequately cover the range of business functions to be supported.
  • Apply proven analytical and problem-solving skills to help validate processes through careful testing in order to maximize the benefit of business investments in its initiatives.
  • Develop and implement a training program (including training materials) for users so that they understand their role in testing.
  • Evaluate, select and support the right set of technology tools that allow people within IS to test effectively and users to test new applications and technology..
  • Manage testing environments for the Kimmel Center, the Opera Company of Philadelphia and the Philadelphia Orchestra Association as well as other IS clients.
  • Coordinate Marketing and Development solicitation efforts and develop timelines in support of these efforts.
  • Centralize projects across all members of the IT staff.
  • Manage the Data Request HelpDesk.
  • Help support the Tessitura HelpDesk.
  • Other duties and projects as assigned.

 

Education/Experience:
Bachelor’s degree in a related field plus a minimum of five years of experience in Information Technology; or equivalent combination of education/training and experience.

Knowledge/Skills/Abilities:

  • SQL, preferably Microsoft's SQL Server.
  • SQL Stored Procedure programming.
  • VB programming.
  • Knowledge of testing methods and the construction of test plans.
  • Knowledge of Microsoft products, including Access, Crystal Reports, MS Project, Windows NT 4.0 / Windows 2000 Servers.
  • Ability to work in a team environment and manage relationships with multiple departments.
  • Ability to develop test plans that support testing of new systems and technology.
  • Demonstrate organizational skills.
  • Knowledge of the business practices of performing arts organizations, including ticketing, fundraising, personnel and event planning.
  • Experience developing training materials and providing applications training.

 

Success Factors:
Knowledge of performing arts.

 

Working Conditions/Physical Demands:
Routine for office environment.   Evening and weekend work may be required.