Employment

 

How to Apply to The Philadelphia Orchestra Association

 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

 

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

 

At the time of the interview, you will be asked to complete an employment application.

 

Three ways to apply:
If you would like to be considered for a position please send a cover letter and resume to:

 

  1. humanresources@philorch.org
  2. Mail to:
    The Philadelphia Orchestra Association
    Attn: Human Resources
    260 South Broad Street, 16th Floor
    Philadelphia, PA 19102
  3. Or fax to 215.875.7678


Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

 

Resume Tips:
The preferred method of application is via e-mail using a Microsoft Word format.

 

The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.
The following administrative positions and internships are open as of

> Director of Individual Giving > Executive Assistant to the President and CEO
> Marketing Manager > Quality Assurance/Testing Analyst
> Part-time Receptionist - Volunteer > Help Desk Technician

 

Executive Assistant to the President and CEO

Department: Executive Office
Reports to: President and CEO
Status: Exempt

 

Summary:
Reporting to the President and CEO of The Philadelphia Orchestra Association, the Executive Assistant has direct responsibility for carrying out the administrative management and technical duties of the Executive Office. The Executive Assistant also works with the Chief of Staff and Director of Planning to ensure the smooth flow of calendar and communication between the President and CEO and senior management of the POA, board members, donors, volunteers and all appropriate external contacts.

 

The Executive Assistant must have the ability to interact with staff at all levels, show a proactive approach to work and will be responsible for a wide range of complex and confidential administrative, personal and operational tasks. The Executive Assistant must be flexible to adapt to the dynamics of frequently changing events in the daily calendar and must be available for meetings and events that take place in the evenings and weekends.

 

Essential Functions:

  1. Together with the Chief of Staff and Director of Planning, manage complex calendar and schedule for the President and CEO, interacting with internal and external individuals; schedule all meetings and appointments and provide all telephone support, including screening telephone calls and directing calls to the appropriate departments in a timely and efficient manner. Greet visitors on behalf of the President and CEO. Maintain and update President and CEO’s contact list in Outlook.
  2. Responsible to plan and interface President and CEO’s personal schedule requirements with POA schedule and needs; anticipate and integrate personal system while maintaining strict confidentiality.
  3. Daily meetings with the Chief of Staff and Director of Planning to support all strategic work relating to the President and CEO and the executive office.
  4. Maintain strict confidentiality of all Executive Office, POA, Board and donor membership matters.
  5. Coordinate travel arrangements for the President and CEO, purchasing tickets, preparing travel itineraries and schedules. Includes international and domestic travel arrangements, hotel arrangements, housing for summer venues.
  6. Organize, prioritize, and summarize the content of incoming materials. Draft and produce correspondence and mailings for the President and CEO. Monitor President and CEO’s incoming and outgoing emails, print, file and respond to emails.
  7. Coordinate with the Chief of Staff and Director of Planning the preparation, distribution and follow-up (agendas, topic materials, minutes, reports, etc.) for Senior Staff meetings. Manage and update attendance tracking for Senior Management team; produce meeting minutes and actions.
  8. Maintain electronic and hard copy files for President and Chief Executive Officer.
  9. Coordinate with the Chief of Staff and Director of Planning to draft and monitor budget for Administration Department and provide back up for each line item. Review the expenses vs. budget as provided by Finance.
  10. Inform attendees of President and CEO’s meeting dates and times. Reserve meeting space, provide the appropriate equipment/materials and provide hospitality services as needed for meeting with internal and external groups. Confirm participants’ attendance.
  11. Create and submit expense reports for President and CEO. Maintain receipts and ensure prompt reimbursement for President and CEO expenses. Submit expense reports for Executive Assistant’s AMEX.
  12. Provide administrative support to President and CEO for responsibilities in various boards and industry-related organizations, i.e. The League, Ten, etc.
  13. Other duties as assigned.

 

Education/Experience:
College degree with a minimum of ten (10) years executive level office experience and strong administrative and computer skills required. The successful individual will demonstrate proven competencies in the areas of problem solving, interpersonal skills, oral and written communication, planning and organizing, adaptability and dependability. All candidates must supply a writing sample and be prepared for skills testing. Familiarity with classical music a plus.

 

Knowledge/Skills/Abilities:

  1. Strong computer proficiency required. Must have proven proficiency in MS Word, Excel, PowerPoint, and Microsoft Outlook. Must be able to create presentation materials and financial documents.
  2. Excellent interpersonal and communication skills (written and verbal). Must have the ability to speak clearly and persuasively in positive or negative situations and demonstrate group presentation skills. Strong editing skills required.
  3. Must be available to attend meetings and events during evening and weekend hours.
  4. Ability and experience working on both business and personal needs of a high profile President and CEO.
  5. Ability to work effectively on multiple projects in a fast-paced office environment. Must maintain a high level of confidentiality and remain open to others' ideas and exhibit willingness to try new things.
  6. Strong ability to prioritize and plan work activities and use time efficiently.
  7. Team player who enjoys coordinating and sharing information with a variety of people and be able to identify and resolve problems in a timely manner, gather and analyze information skillfully.
  8. Ability to adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events.
  9. Must be consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to attend meetings or events during evening and weekend hours and be flexible with frequent scheduling changes.

 

 

 

Director of Individual Giving

Department: Development
Reports to: Vice President of Development and Board Relations

 

Summary:
The Director of Individual Giving is responsible for managing the Individual Giving programs for The Philadelphia Orchestra (POA), and overseeing the facilitation of campaigns for the Academy of Music Restoration Fund (AOM) and Peter Nero and the Philly Pops (PNPP), including strategy, cultivation, solicitation, recognition, stewardship and communication. This position currently manages two staff members, including a Manager of Individual and Leadership Gifts and a Development Coordinator for Individual Giving.

 

Essential Functions:

  1. Lead the individual giving programs for The POA Board, Maestro Circle and Membership campaigns, and oversee the management of giving campaigns for the AOM and PNPP, implementing a comprehensive, sophisticated individual giving/major gifts program for all individual donors.
  2. Develop and lead all aspects of individual prospect and donor cultivation, solicitation, and recognition, working collaboratively with staff throughout the department.
  3. Manage all POA individual giving committees, maximizing the involvement of Board and other volunteer leadership including the Development, Maestro Circle and Volunteer Giving committees.
  4. Participate in department budgeting process, establishing annual revenue goals for individual giving and monitoring progress against goals; analyze monthly results and develop periodic forecasts; report progress to key volunteers.
  5. Develop strategies and manage necessary next actions for the cultivation and solicitation, recognition and messaging for individual prospects and donors.
  6. Oversee the planning and implementation of cultivation, stewardship and thank you events for individual donors.
  7. Draft correspondence and prepare proposals and special reports for individual donors.
  8. Work with the stewardship office to oversee the development and production of communications for individual donors, including messaging in newsletters, annual reports, letters, emails and mass mailings.
  9. Oversee the tracking and financial reporting of individual gifts.
  10. Develop and manage the expense budget for the individual giving program, monitoring monthly activity.
  11. Oversee the maintenance of information on individual prospects and donors in the central files and in Tessitura.

 

Education/Experience:
Bachelor’s degree required, with a minimum of 5 to 7 years related experience and training in Development. Knowledge of classical music is a plus.

 

Knowledge/Skills/Abilities:

  1. Excellent communication skills.
  2. Ability to work collaboratively across Development departments and entire POA.
  3. High degree of organization and attention to detail.
  4. Ability to work independently and take initiative on new projects.
  5. Ability to manage a multitude of tasks.
  6. Excellent staff management experience.
  7. Ability to work with confidential information.
  8. Proficiency in spreadsheet, word processing, and development software (Tessitura).

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to attend meetings/events during evening and weekend hours.

 

 


Marketing Manager

 

Department: Marketing
Reports to: Senior Director of Marketing
Status: Exempt
Direct Reports: (1) Marketing Fellow

 

Summary:
The Marketing Manager will be responsible for executing all marketing strategies in support of subscription sales for The Philadelphia Orchestra Association Fall/Winter/Spring subscription series, both subscriptions and single tickets (but excluding group sales).

Essential Functions:

  1. Work with the VP of Marketing and Senior Director of Marketing on the preparation of marketing timeline for subscription sales
  2. Collaborate on pricing and utilization analysis
  3. Coordinate and execute all subscription renewal efforts
  4. Create and oversee the development of creative materials for subscriptions and single tickets – print / direct mail / broadcast / etc. – from concept through design, list management, printing, mailing and back analysis
  5. Oversee Data Management in the development of mail list strategies, telemarketing lead generation, and general list hygiene and maintenance
  6. Oversee Telemarketing for POA, in collaboration with manager of PNPP marketing, including messaging and lead strategy development, ensuring lead delivery, developing offers and incentives, tracking performance and guiding any course correction
  7. With the Senior Director of Marketing, contribute to media planning & negotiate paid and trade schedules with media partners / vendors, direct the placement of schedules
  8. Manage / direct special promotional activities
  9. Track, analyze and report ticket sales and trends
  10. Monitor ticket inventory and recommend dynamic pricing
  11. Manage the Marketing Fellow in the development and execution of eZseatU program
  12. Track and report marketing expenses
  13. Contribute actively to the department budgeting process and cycle, particularly in the areas above
  14. Collaborate with Web Manager & Designer to integrate web activity into overall marketing efforts
  15. Manage and respond to customer service issues and policies as needed and collaborate with Ticket Philadelphia regarding customer service initiatives
  16. Attend concerts; represent the Marketing Department at concerts and events

Accountability:
Accountable for successful execution of marketing tactics, budget creation / management / reporting and administrative duties. Including, but not limited to, meeting deadlines as outlined in marketing plans, efficient management of budget and resources for completion of duties, and positive working relations with colleagues. Position will be measured with the timely execution and campaign results that successfully grow ticket revenues.

Education/Experience:
Bachelor’s degree preferred, with a minimum of 5 years of arts marketing and advertising experience at a managerial level. Strong project management experience is essential. Direct experience with a major symphony orchestra and/or performing arts presenter preferred. Working knowledge of classical music important.

Knowledge/Skills/Abilities:

  1. Thorough knowledge and understanding of advertising and marketing disciplines.
  2. Knowledge of and experience in orchestra industry and performing arts field.
  3. Knowledge of telemarketing, and able to collaborate with the vendor.
  4. Strong presentation skills.
  5. Knowledge of marketing systems and ticketing and subscription based sales.
  6. Excellent organizational skills and efficient time management.
  7. Must possess excellent verbal and written communication skills with the ability to present effectively internally and externally.

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to perform the essential functions of the job during evening and weekend concerts and/or events.

 


Part-time Receptionist - Volunteer

 

Summary:
This is a part-time, volunteer (unpaid) position. The Receptionist at The Philadelphia Orchestra Association administrative offices is responsible for answering incoming calls, directing calls to appropriate staff/departments and handling incoming and outgoing packages as needed.

 

The administrative offices of The POA are open Monday through Friday from 9:00 am to 5:00 pm. The front desk is staffed by volunteers who work according to the hours they have available.

 

Essential Functions:

  1. Answers incoming telephone calls on multi-line telephone system, forwarding calls to appropriate POA staff or department. Takes and delivers messages or transfers calls to voice mail when appropriate staff is unavailable.
  2. Serves as first point of contact for POA visitors, determining nature of business, and announcing visitors to appropriate staff. Signs for all deliveries to the office.
  3. Answers general questions about the POA and provides callers with address, directions and other pertinent information.

 

Abilities:

  1. Must have strong customer service and interpersonal skills.
  2. 2. Excellent communication skills. Listens and gets clarification. Responds well to questions.

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to perform the essential functions of the job during evenings and weekends.

 

 


Help Desk Technician

 

Summary:
The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.

 

Essential Functions:

  1. Basic administration of Windows and Linux network infrastructure.
  2. Basic administration of Exchange e-mail.
  3. Basic Phone administration for adds, moves and changes.
  4. Works with outsourced network printer support vendor to maintain network printers.
  5. Works with organizations’ wiring vendor to supervise installation of new network drops and phones lines.
  6. Identifies, researches, and resolves basic PC and phone-related technical problems.
  7. Responds to e-mail requests for technical support.
  8. Tracks and monitors technical problems to ensure a timely resolution.
  9. Keeps electronic logs/documentation of work.
  10. Facilitates office moves for PC equipment.
  11. Serves as rotating member of after-hours on-call systems support team.

 

Education/Experience:
Bachelor's degree and three years work experience, or equivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager phone systems a plus. Experience with IIS, .Net Framework, and with Audio/Visual equipment setup a plus.

 

Knowledge/Skills/Abilities:

System administration :

  1. Knowledge of Windows network operating system.
  2. Knowledge of HP Jet Direct Software, and HP printing hardware
  3. Knowledge Cisco phone switch platforms
  4. General understanding of client/server applications.
  5. Desktop administration and Help Desk
  6. Knowledge of current Windows Desktop and Server Products
  7. Knowledge of current Microsoft Office products.
  8. Strong customer services and problem resolution skills.

General :

  1. Good interpersonal skills.
  2. High degree of organization.
  3. Able to work as part of a team

 

Working Conditions/Physical Demands:
Employee should be able to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the job during evening and/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.

 

 

Quality Assurance/Testing Analyst

Summary:
The Quality Assurance (QA)/Testing Analyst insures that the technology and application systems being introduced in production are properly tested and production worthy. The QA/Testing Analyst will develop and support a testing environment that will provide a platform for QA testing. The Analyst will also develop and maintain a set of policies, processes and standards for QA testing. The Analyst will work with project teams across IS as they prepare to put new systems and technology into production.

 

Essential Functions:

  • Develop and maintain policies, processes and standards for quality assurance across IS.
  • Develop and maintain test environment for the basic systems and technology platforms supported by IS.
  • Work with project teams to develop and establish quality assurance measures, testing plans and best practices for quality assurance.
  • Work with users of new systems to identify the testing protocol required to insure that test plans adequately cover the range of business functions to be supported.
  • Apply proven analytical and problem-solving skills to help validate processes through careful testing in order to maximize the benefit of business investments in its initiatives.
  • Develop and implement a training program (including training materials) for users so that they understand their role in testing.
  • Evaluate, select and support the right set of technology tools that allow people within IS to test effectively and users to test new applications and technology..
  • Manage testing environments for the Kimmel Center, the Opera Company of Philadelphia and the Philadelphia Orchestra Association as well as other IS clients.
  • Coordinate Marketing and Development solicitation efforts and develop timelines in support of these efforts.
  • Centralize projects across all members of the IT staff.
  • Manage the Data Request HelpDesk.
  • Help support the Tessitura HelpDesk.
  • Other duties and projects as assigned.

 

Education/Experience:
Bachelor’s degree in a related field plus a minimum of five years of experience in Information Technology; or equivalent combination of education/training and experience.

Knowledge/Skills/Abilities:

  • SQL, preferably Microsoft's SQL Server.
  • SQL Stored Procedure programming.
  • VB programming.
  • Knowledge of testing methods and the construction of test plans.
  • Knowledge of Microsoft products, including Access, Crystal Reports, MS Project, Windows NT 4.0 / Windows 2000 Servers.
  • Ability to work in a team environment and manage relationships with multiple departments.
  • Ability to develop test plans that support testing of new systems and technology.
  • Demonstrate organizational skills.
  • Knowledge of the business practices of performing arts organizations, including ticketing, fundraising, personnel and event planning.
  • Experience developing training materials and providing applications training.

 

Success Factors:
Knowledge of performing arts.

 

Working Conditions/Physical Demands:
Routine for office environment.   Evening and weekend work may be required.