Reading your ticket is easy when you follow these helpful tips! You can always ask one of the ushers (wearing red jackets) if you have a question about your ticket.
- PATRON ID: Your Patron ID is your unique account number and helps us identify you easily. Cite this number when speaking with ticket representative from Ticket Philadelphia or the Box Office about your tickets. Your patron ID appears on all of your tickets.
- DOOR CLOSEST TO YOUR SEAT: Facing Verizon Hall with your back to the Perelman Theater, the letters run alphabetically, right to left.
- SECTION: Your section, which will indicate on which level you are seated. Section
Abbreviations
Ground Level:
Orchestra
Orchestra Box (Orch Box)
Orchestra Tier (Orch Tier)
(T1)
One Level Up:
First Tier
First Tier Box
Conductor's Circle (Cond Circle)
Second Tier Box
Second Tier Rows A-D
(T2)
Two Levels Up:
Second Tier Rows E-H
Third Tier Box
Third Tier Rows A-H
(T3)
Three Levels Up:
Third Tier Rows J-K
- ROW LETTER/BOX NUMBER: This will be the letter of your row or the number of your box.
- SEAT NUMBER: Your seat number within the row or box.
- RETURN CODE: Cite this number if you need to return your tickets.
> View an example ticket
All Philadelphia Orchestra concerts begin on time. Please give yourself plenty of time to get to your seats before the starting time. In order to minimize disturbances to other audience members who have already begun listening to the music, late seating breaks usually occur after the first piece on the program or at intermission. If you arrive after the concert begins, you will be asked to wait in Commonwealth Plaza until the piece concludes. If you sign up for the concert reminder e-mails, we will update you in advance regarding late seating information for your concert.
How do I get around?
Stairs are located on the north and south sides of the Kimmel Center, providing access to the Lower Level and Tiers 1-3.
Elevators on the northwest and southwest corners of the building provide access to Commonwealth Plaza (Ground Floor) and Tiers 1-3. One elevator on each side services the Kimmel Center parking garage. An additional elevator is located on the northeast side of the Kimmel Center, by the Spruce Street entrance, providing access to the parking garage, Lower Level, Commonwealth Plaza (Ground Floor), and Tiers 1-2.
Where are the restrooms?
Restrooms are located on the Lower Level and are accessible by the north and south stairs and the northeast elevator. Restrooms are also located in the northwest and southwest corners of Tiers 1-3. Additional restrooms are above the Perelman Theater on Tier 1.
Where is the Coat Check?
The complimentary coat check is located on the north side of the Lower Level, accessible by the north stairs and the northeast elevator.
When should I arrive?
All Philadelphia Orchestra concerts begin on time. Please give yourself plenty of time to get to your seats before the starting time.
What happens if I arrive late?
In order to minimize disturbances to other audience members who have already begun listening to the music, late seating breaks usually occur after the first piece on the program or at intermission. If you arrive after the concert begins, you will be asked to wait in Commonwealth Plaza until the piece concludes. If you sign up for the concert reminder e-mails, we will update you in advance regarding late seating information for your concert.
For our handicapped patrons, wheelchair-accessible seating is available throughout Perelman Theater and Verizon Hall. The Kimmel Center is wheelchair accessible from the entrances on Broad St. and Spruce St. All restrooms on all levels are accessible.
A limited number of ADA-compliant parking spaces are available in the underground garage on a first-come, first-served basis. Wheelchair-accessible elevators are located in the garage. Call 215.575.4018 for details.
For our hearing impaired patrons, assisted listening devices are available, with the deposit of a valid ID, at the Kimmel Center Coat Checkheck Desk (located on the lower level of the Kimmel Center on the north side).
Large-print programs are available for all Philadelphia Orchestra subscription performances at the House Manager’s Office in Commonwealth Plaza, as well as on each level of the Kimmel Center. Please ask an usher for assistance.
ONLINE Purchase tickets online. If you would like to redeem a promotion code, you must first log in to My Account with your e-mail address and password, and enter the promotion code. There is a $6 per-ticket service fee.*
BY PHONE Purchase tickets by calling Ticket Philadelphia at 215.893.1999, Monday through Sunday, 9:00 AM to 8:00 PM. There is a $6 per-ticket service fee.*
BY FAX Fax a written request, with performance date, seating location, number of tickets, credit card information, mailing address, and a daytime telephone number to Ticket Philadelphia at 215.893.1833. There is a $6 per-ticket service fee.*
BY MAIL Mail a written request, with performance date, seating location, number of tickets, credit card information, and mailing address, and a daytime telephone number to: The Philadelphia Orchestra, c/o Ticket Philadelphia, 1420 Locust Street,
Suite 320, Philadelphia, PA 19102. There is a $6 per-ticket service fee.*
IN PERSON Visit the Kimmel Center Box Office located in the main lobby of the Kimmel Center (300 S. Broad Street, Philadelphia, PA) to purchase tickets. Open daily from 10:00 AM to 6:00 PM, or until one-half hour after the beginning of the latest performance at the Kimmel Center. A $2 service fee applies.*
Tickets for any performance at the Academy of Music, Verizon Hall, and the Perelman Theater can be purchased at the Kimmel Center Box Office.
*If paying by credit card, please note that the charge will appear as "Ticket Philadelphia" on your statement. American Express, Visa, MasterCard, or Discover accepted.
The Mann Center for the Performing Arts Box Office
Located at 52nd Street and Parkside Avenue in Philadelphia's Fairmount Park during the summer. Open Monday through Saturday, 10:00 AM to 5:00 PM, or until one-half hour after performance begins to purchase tickets for The Philadelphia Orchestra.
The Saratoga Performing Arts Center Box Office
Located on Route 50 in Saratoga Springs, New York. Open Monday through Friday, 12:00 PM to 6:00 PM, and Saturday from 10:00 AM to 2:00 PM to purchase tickets for our August residency. Closed Sunday, unless there is an event; open 2:00 PM if there is a performance. On days having scheduled events, the Box Office remains open until performance time.
For your convenience a Building Maintenance and Renovation fee of $3.00 is added to the price of each ticket over $10 for all events in the Academy of Music and the Kimmel Center.
Ticketing Policy
Ticket Exchanges
Subscribers and eZseat members may exchange their tickets to any subscription concert online by logging in to My Account, calling Ticket Philadelphia at 215.893.1999, or visiting the Kimmel Center for the Performing Arts Box Office. Tickets you wish to exchange at the Box Office must be presented at the window. Subscribers and eZseat members may exchange their subscription tickets as often as necessary and without paying additional fees. Exchanges are subject to availability and cannot be exchanged after the concert has passed. Forty-eight hour notice is appreciated. There are no ticket exchanges for special concerts. Single tickets are non-returnable or exchangeable.
Ticket Turn-In
Anyone who cannot use their tickets are invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999. Twenty-four hour notice is appreciated.
Gift Certificates
Gift certificates for Philadelphia Orchestra concerts, or any performance in the Kimmel Center or the Academy of Music, may be purchased in person at the Kimmel Center Box Office, by phone through Ticket Philadelphia at 215.893.1999, by mail at Ticket Philadelphia, 1420 Locust Street, Suite 320, Philadelphia, PA 19102, or buy online.
Dining: Please click here to view special subscriber discounts at area restaurants.
Parking Facilities near the Kimmel Center
Parkway Corporation: Broad & Spruce Streets., 220 S. Broad Street, 13th & Locust Streets
Park America, Inc.: Broad & Locust Streets
Five Star Parking: Broad & Pine Streets, Broad & Spruce Streets
Central Parking System: 219 S. Broad Street, 1213 Walnut Street, 400 S. Broad Street
Interpark: 1327 Locust Street
Patriot Parking, Inc.: 1305 Walnut Street
