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Open Administrative Positions

How to Apply to The Philadelphia Orchestra Association 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

At the time of the interview, you will be asked to complete an employment application.

Three ways to apply: 

If you would like to be considered for a position please send a cover letter and resume to:

  1. humanresources@philorch.org
  2. Mail to: The Philadelphia Orchestra Association Attn: Human Resources  One South Broad Street | 14th Floor Philadelphia, PA | 19107
  3. Or fax to 215.875.7678

Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

Resume Tips: 

The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.  The following administrative positions are open:

 

Technical Director

Department: Operations
Reports to: Director of Operations
Supervisor to: Philadelphia Orchestra Stagehands

Summary:

The Technical Director is a key member of the Operations team. Together with the Director of Operations, the Technical Director will oversee and implement all stage setup and logistics for Philadelphia Orchestra services in the Kimmel Center, on run-outs, and on tours.

The Technical Director works closely with the POA stage crew, Musicians, Touring and Production Manager, Director of Operations, Director of Orchestra Personnel, Assistant Personnel Manager, Kimmel Center crew and staff, Music Director, guest conductors, and soloists.

Extensive domestic and international travel is required for this position. The Technical Director must join IATSE union, local 8, in order to hold the position.

Essential Functions:

  1. 1. Work with Operations staff and musicians to plan, oversee, and execute the general stage requirements for all Orchestra services.
  2. Create stage plots with CAD or equivalent software
  3. Handle onstage requests from musicians, soloists, and conductors while informing Operations staff of action taken.
  4. Stage manage performances including calling cues (lighting, sound, video etc.) as needed.
  5. Supervise the POA stage crew including setting call times for services and assigning job responsibilities.
  6. Create and distribute production information, including riser and stage plots, as needed.
  7. Participate in weekly production meetings.
  8. Review technical requirements (lighting, sound, etc.) for special productions and work with the Operations staff on planning and executing them with and understanding of the needs of the Orchestra musicians. This includes liaising with vendors to order equipment and schedule delivery/pickups.
  9. In consultation with the Operations staff, determine labor needs for hiring extra stagehands and teamsters. Track and submit extra stagehand and teamster hours and tax paperwork to Operations staff.
  10. Oversee all maintenance and inventory of all POA equipment and cargo trunks. Review and edit cargo manifests in a timely manner so that ATA Carnet and US Fish & Wildlife CITES permits may be obtained within the appropriate deadlines.
  11. Schedule all Transfer trucks. Create, track and distribute all cargo movements.
  12. Supervise all cargo movements of Orchestra equipment including working with the Director of Operations to determine cargo schedule for all external concerts and tours. On foreign tours, meet with customs agents, US Fish & Wildlife inspectors, cargo agent, and presenter staff to coordinate cargo clearances and supervise all load-in/outs.
  13. Assist Operations staff in determining technical needs for concerts as it relates to the creation and management of budgets.
  14. Other duties as assigned.

Education/Experience:

Bachelor’s degree preferred, with extensive stage management experience as the head of a department, organizing the daily technical operations of a busy orchestra, performing arts institution, or ensemble. A working knowledge of orchestra staging, concert and theatrical lighting, sound reinforcement and setup, and operation and electrical power use, including safety hook-up procedures is required. Must have experience supporting productions that involve video including live event broadcasts and recordings. Must understand the needs of a professional musician and be a creative problem solver who can represent the interests of the Philadelphia Orchestra Association in a variety of situations. Experience with drafting software necessary.

Knowledge/Skills/Abilities:

  1. Must be a member of, or must join IATSE union, local 8, in order to hold the position.
  2. Experience and expertise with multimedia productions and theatrical productions.
  3. Ability to travel (international and domestic) for extended periods of time (up to 28 consecutive days).
  4. Ability to work long hours performing strenuous work including lifting/moving 50+lbs on a regular basis.
  5. Familiarity with orchestral repertoire.
  6. Ability to read music preferred.
  7. Excellent interpersonal and communication experience essential.
  8. Strong computer skills including, email and Microsoft Office along with CAD drawing experience.
  9. Proven problem-solving skills in high-pressure environment.
  10. Strong organizational skills.
  11. Able to multi-task & prioritize several projects in a fast-paced environment.

Working Conditions/Physical Demands:

Ability to work long hours and perform strenuous physical work including lifting and carrying heavy objects. The employee will be required to work nights and weekends and travel with the Orchestra off-site on run-outs, tours and residencies, domestic and international.

Director of Marketing

Department: Marketing
Reports to: Vice President, Marketing
Supervisor to: Patron Relationship Manager; Associate Director of Audience Development; Business Intelligence Audience Analyst

Summary:

The Director of Marketing will oversee several critical elements of marketing and sales at The POA, including the strategic planning of marketing campaigns for all Philadelphia area-based concert activities, the implementation of all tactics utilized to generate subscription and single ticket sales (print/broadcast/direct mail/telemarketing/ecommerce), the timely analysis of sales data, and maintenance of analytical tools. The Director of Marketing will partner with the Development Department to integrate traditional marketing and development functions into a total patron relationship system that enhances the engagement between patron and institution to maximize participation and total revenue.

The Director of Marketing will work closely with the Web Manager and Designer; Graphics Designer; Ticket Philadelphia and Kimmel Center Box Office leadership; Publicist; Director of Individual Giving; and Senior Director, Data Services and Web Development to establish and ensure the success of the marketing and sales goals of The POA. The Director of Marketing is also accountable for the successful execution of marketing, budgeting, and administrative duties, including the efficient management of resources and the creation of positive working relationships with colleagues.

Roles and Responsibilities:

Planning and Analysis

  1. Create subscription and/or single ticket marketing strategies and plans for all Philadelphia area-based concerts for The POA. Goals are to significantly grow the audience for all concerts and events.
  2. Conduct pre- and post-campaign analysis focused on indicators such as return on investment, cost of sale, pricing analysis, market trends, consumer satisfaction, and product preference.
  3. Track and evaluate all revenue channels (print/broadcast/direct mail/telemarketing/e-commerce) to positively affect future campaigns. Timely wrap-up reports of individual series campaigns analyzing future opportunities and challenges based on comprehensive analysis.
  4. Oversee implementation and design of patron retention strategies to engage and maintain highest level of patron loyalty for the organization.
  5. Establish the overall strategy and supervise the execution of all ticketing and promotional activities to further the “off-stage” presence of The POA through non-earned revenue generating community performance opportunities.
  6. Provide pricing data to position products, packages, and services to achieve maximum sales potential.

Implementation and Evaluation of areas of Responsibility

  1. Work with marketing team to oversee, direct, and manage all marketing tactics, including print/broadcast/direct mail/telemarketing/e-commerce, with a goal of creating engaging, efficient, cost-effective, and targeted campaigns to grow audiences across all offerings.
  2. Oversee group sales staff to establish strategies, tactics, and goals for all audience development and group sales activities across all Philadelphia area-based concerts.
  3. Oversee Associate Director of Audience Development in all new audience engagement strategies and tactics for targeted younger audience segments across earned and contributed revenue in efforts to grow participation and revenues.
  4. Oversee Business Intelligence Audience Analyst to collect, organize, and retrieve information within Tessitura and manage together the significance and outcomes of the housed patron data to achieve desired results across sales and loyalty campaigns.
  5. Handle promotions with the marketing staff to add value and response to marketing/advertising initiatives.
  6. Work with Vice President of Marketing and Ad Agency of Record to negotiate, oversee, and maintain all media sponsorships. Coordinate media spend between all Philadelphia area-based concerts to leverage and maximize purchasing power across all media outlets.
  7. Monitor ticket sales reports and adjust advertising strategies accordingly.
  8. Work with Graphics Designer, Patron Relationship Manager, Web Manager and Designer, and Vice President Marketing for design/planning and production of season brochures, advertising, and all other marketing materials across all collateral mediums.
  9. Collaborate with Ticket Philadelphia management and Senior Director, Data Services and Web Development to create critical timelines and requirements for all ticketing fulfillment of marketing campaigns.
  10. Oversee the management of the telemarketing vendor relationship to ensure high sales of desired packages and products at the lowest cost.
  11. Coordinate with Ticket Philadelphia and Kimmel Center Box Office management to monitor inventory, manage holds for all ticketed events, and provide highest level of customer service.
  12. Work with Director of Individual Giving to establish best practices and strategy for communications between annual fund and subscription campaigns to achieve both maximum revenue and patron satisfaction. These positions will work jointly to establish baseline performance and set objectives to improve overall rates of engagement across the life cycle of the patron through integrated loyalty initiatives.

Accountability

  1. In conjunction with the Vice President Marketing, be accountable for achieving institutional goals for annual ticket revenue of approximately $12 million, creating timely and effective communications schedules with subscribers and patrons, and meeting deadlines for advertising and communications to secure subscription and single ticket sales.

Administration

  1. Communicate effectively not only with the entire marketing staff but also with members of IT, Development, and Ticket Philadelphia staffs on matters such as logistics in all channels of sales fulfillment.
  2. Create and manage concert series marketing budgets.
  3. Work collaboratively with Ticket Philadelphia and Kimmel Center Box Office teams.

Traits and Characteristics:

The Director of Marketing will be an experienced orchestra professional who has a keen curiosity and not a stereotypically siloed approach. This individual will be a highly collaborative team player who communicates effectively and with tactful directness, both internally and externally. The Director of Marketing will also be adept at data analysis, will have a proclivity for understanding and interpreting numbers, and will thrive on the accountability of reaching revenue goals. This individual will be an organized, highly efficient self-starter with a deep understanding of patron loyalty. Other key competencies include the following:

  • Interpersonal Skills – Builds rapport and demonstrates a sincere interest in others. Effectively communicates and relates well to all kinds of people.
  • Self-Management and Personal Accountability – Prioritizes and completes tasks necessary to meet or exceed the mutually agreed upon expectations and assumes accountability for personal actions.
  • Leadership – Organizes and motivates others to accomplish goals while creating a sense of order, direction, and active participation among a variety of stakeholders.
  • Presenting – Communicates persuasively and effectively to groups of all sizes through presentations, discussions, remarks, and written communications.

Qualifications:

A bachelor’s degree and a minimum of seven to 10 years of arts marketing and advertising experience at a managerial level are required. Strong project management experience is essential. Direct experience with a major symphony orchestra and working knowledge of classical music are preferred. Hands-on experience working with Tessitura is required. Additionally, the successful candidate will possess the following expertise:

  • Thorough knowledge and understanding of advertising and marketing disciplines.
  • Knowledge of and experience in orchestra industry and performing arts field.
  • Knowledge of telemarketing and ability to collaborate with the vendor.
  • Knowledge of marketing systems and ticketing and subscription based sales.

Compensationg and Benefits:

Competitive compensation, commensurate with experience, and benefits include paid time off, health insurance, and a generous employer contribution toward a 403(b)-retirement plan.

Applications and Inquiries:

Ms. Ronda Helton
Vice President
Arts Consulting Group

533 Church Street, Suite 160
Nashville, TN 37219-2312
Tel (888) 234.4236 Ext. 218
Fax (888) 284.6651
Email philadelphiaorchestra@ArtsConsulting.com

Web Manager - Marketing

Department: Marketing
Reports to: Vice President, Marketing
Supervisor to: Web Coordinator

Summary:

The Web Manager is the primary content manager for The Philadelphia Orchestra's website and email program. This position is accountable for ensuring a coherent presence across all interactive media channels and for supporting significant and growing revenue across these channels The Web Manager interfaces with staff in the following departments: Marketing and PR, Development Collaborative Learning, Digital Media, IT Services, and counterparts at the Kimmel Center and Ticket Philadelphia. This position serves as an expert inpatron facingtechnology, advocates for decisions that support an exceptional and consistent user experience and is critical to the success of The Philadelphia Orchestra's use of digital technology and platforms that expand the quality, engagement and sophistication of its online presence.

Essential Functions:

  1. Create, post and maintain web pages for www.philorch.org
  2. Creates, manage and executes outbound e-mail communications for the organization.
  3. Ensure that the Orchestra web pages are consistent in tone and language and reflect the overall strategy and brand of the institution.
  4. Develop and maintain a consistent web style guide across the organization and its various channels and departments.
  5. Set analytics benchmarks and goals; compile and distribute reports on web and email analytics and social media participation; make recommendations based on thorough evaluation of analytics.
  6. Further organizational efforts in online ticketing and fundraising initiatives.
  7. Collaborate closely with IT Services department and external vendors on website maintenance, updates, SEO, planning and aligning marketing strategies with technology strategies.
  8. Work with marketing department to strategize online advertising and advise on emergent interactive advertising opportunities and analytics to further revenue goals.
  9. Directly supervise the Web Coordinator on all aspects of daily operations, including the website, email marketing, job tracking and production schedules and related online activities
  10. Keep aheadofwebandsocial media trends,innovationsand emergent interactive technologies; make recommendations on new features and applications to keep The Philadelphia Orchestra's position as an innovator in the field
  11. Other duties as assigned.

Education/Experience:

Bachelor's degree required, with five or more years in marketing and web technologies. Must possess a strong understanding of web marketing technology and know how to use electronic media to enhance The Philadelphia Orchestra's objectives, with a particular focus on revenue generation and engagement.

Knowledge/Skills/Abilities:

  1. Strong knowledge of HTML and CSS
  2. 2 or more years of experience using Drupal CMS version 7
  3. Expert knowledge of Adobe Creative Cloud Suite
  4. Experience with GitHub or similar code deployment tool a plus
  5. Experience with AngularJS and Amazon Web Services a plus
  6. Knowledge of search engine optimization and Google Grant management
  7. Stellar verbal and written communication skills
  8. Experience providing statistical tracking and report information.
  9. Experiencemanagingmultilayeredprojects
  10. Detail oriented and ability to work in a fast-paced, deadline driving environment
  11. A collaborative spirit and ability to engage colleagues and leadership
  12. An appreciation of classical music preferred.

Working Conditions/Physical Demands:

Routineforofficeenvironment. Some evening and weekend hours required for Orchestra concert duties and seasonal demand.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Help Desk Technician

Department: Information Technology
Reports to: Help Desk Manager

Summary:

The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.

Essential Functions:

  1. Basic administration of Windows and Linux network infrastructure.
  2. Basic administration of Office 365.
  3. Basic Phoneadministrationforadds,movesand changes.
  4. Works with outsourced network printer support vendor to maintain network printers.
  5. Works with organizations' wiring vendor to supervise installation of new network drops and phones lines
  6. Identifies, researches, and resolves basic PC and phone-related technical problems.
  7. Responds to e-mail requests for technical support.
  8. Tracks and monitors technical problems to ensure a timely resolution.
  9. Keeps electronic logs/documentation of work.
  10. Facilitates office moves for PC equipment.
  11. Servesasrotatingmemberof after-hours on-call systems support team.
  12. Knowledgeable of VPN (Remote Access) and limitation.
  13. Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
  14. Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
  15. Setup and support meetings for board and internal meetings.
  16. Complete assigned projects.

Education/Experience:

Bachelor's degree and threeyearsworkexperience,orequivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems a plus. ExperiencewithIIS, .Net Framework, and with Audio/Visual equipment setup a plus.

Knowledge/Skills/Abilities:

  1. System Administration
    1. Knowledge ofWindowsnetworkoperatingsystem.
    2. Knowledge of HP printing
    3. Knowledge Cisco phone switch
    4. General understanding of client/server applications.
  2. Desktop administration and Help Desk:
    1. Knowledge of current Windows Desktop and Server Products.
    2. Knowledge of current Microsoft Office products.
    3. Strong customer services and problem resolution skills.
  3. General
    1. Good interpersonal skills.
    2. High degree of organization
    3. Able to work as part of a team

Working Conditions/Physical Demands:

Employee should be able to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the jobduringeveningand/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.

Cloud/Systems Engineer

Department: IT Services
Reports to: Director of Technology Infrastructure

Summary:

The Cloud/Systems Engineer serves as a member of the IT Services Team and will be the technical lead for the on-premise PC server infrastructure that serves The Kimmel Center and Philadelphia Orchestra IT consortium. This position will work closely with diverse teams, in a fast-paced environment and must be with cloud based infrastructure.

The Cloud/Systems Engineer must effectively prioritize work, encourage best practices in others and evaluate and implement technologies that improve efficiency, performance and reliability. This position will also be required to function as Level 2 support for the consortium.

Essential Functions

Infastructure

  • Keep a master inventory of all current server and storage infrastructure and network diagrams or drawings supported by IT Services.
  • Maintain all server service contracts for server hardware, operating systems and virtualization software.
  • Manage, upgrade, document and maintain the disaster recovery technologies that support the IT Services infrastructure.
  • Manage scheduled backups and relationships of third-party vendors that help manage off site backups, and perform restores and monthly test restores.
  • Provide input and maintain master budget (for operating and capital expenses) of the IT department; as well as updated Forecasts throughout the year for the Finance Department and year-end review.
  • Maintain relationships with technology vendors for server related hardware. Understand new offerings and make decisions as when to upgrade technology used by Shared Services.
  • Develop, test viability and maintain standard for instruction of new technology into the shared technology environment that meets client requirements in a cost-effective manner.
  • Serve as a member in on-call after-hours IT Services support rotation and assist in
  • Regulate and maintain user accounts in Active Directory, Tessitura, and other applications to stabilize and support on boarding and off boarding process for respective organizations for all IT Services clients.
  • Maintain and enforce daily procedures to ensure stability of servers, network and server rooms environment.
  • Escalate helpdesk requests that will become a project for IT Services to Director of Technology Infrastructure.

VMWare/SAN

  • Manage, upgrade, document and maintain the virtualization software that operates the server infrastructure.
  • Manage, upgrade, document and maintain the storage area network that supports the storage needs for all server resources

Networking

  • Provide support on network switching in consultation with Director of Technology Infrastructure

VOIP

  • Develop and maintain VOIP system including Cisco Call Manager, Call Center and Unity

Office 365 / SharePoint / Azure

  • Coordinate file migration to SharePoint and provide support for security and configuration of sites
  • Provide support for Office 365 accounts and configuration of security policies
  • Coordinate with Director of Technology and web team on connection, accounts, billing and security for Azure and AWS

Application Support

  • Coordinate and execute server based application upgrades and patches
  • Provide assistance in resolution of tickets in the help desk.
  • Perform Services for on-call after-hours IT Services support rotation.

Education/Experience:

Bachelor’s degree in a related field plus a minimum of ten years of experience in Information Technology; or equivalent combination of education/training and experience is required.

Knowledge/Skills/Abilities

  1. Microsoft Azure, Office 365, SharePoint and other Cloud Services
  2. Hardware and software load balancing.
  3. Knowledge of Linux and Windows operating environments
  4. Knowledge of Cisco products for data and VOIP
  5. Administration of Dell EqualLogic Storage solutions
  6. VMWare VSphere Client & ESX/ESXi
  7. Microsoft Windows Servers & SQL Server.
  8. Client/Server architecture design skills
  9. Ability to work in a team environment and manage relationships with multiple departments
  10. Demonstrated organizational and supervisory skills
  11. Ability to organize critical documentation for infrastructure support reference.

Working Conditions/Physical Demands

Routine for office environment. Evening and weekend work will be required, as needed. Required availability for on-call after-hours IT support rotation.

Web Project Manager - Information Technology

Department: IT Services
Reports to: Senior Director, Data Services and Web Development

Summary:

The Web Project Manager is responsible for managing and ensuring the success of all web development projects and web support for the IT department that services The Philadelphia Orchestra and the Kimmel Center. This position will work in conjunction with the web development team to make efficient use of the developers’ time to accomplish web development projects that span across multiple organizations and include multiple stakeholders. Additionally, the Web Project Manager will facilitate all communication regarding in-house web development and web development support and bug fixes through the use of a development release cycles, documentation and in person meetings.

This position requires experience in the creation of project plans using standard project management software and “agile” development practices. When working on new web development projects, the position will develop use cases to influence the direction of web development.

The Web Project Manager must have a working knowledge of source control and code repositories and be the main steward of all in-house developed applications and should have fluency with Microsoft web development programming languages and a background in user interface best practices.

Essential Functions

  1. Manage projects that have varying degrees of complexity and that adhere to strict deadlines.
  2. Develop effective project plans and execute these plans across multiple projects.
  3. Use an issue tracking system to track code bugs and enhancements. This tracking system will also be used to communicate and document web projects and code changes within the department and to external clients.
  4. Working as part of the Web Services Team, responsible for delivering, communicating and implementing a bi-weekly code rollout for in-house applications while ensuring that this code rollout is vetted using standard quality assurance protocols.
  5. Oversight and daily management of the web developers to establish LOE of each phase of SDLC and prioritized QA tasks for bi-weekly releases.
  6. Testing and maintaining web pages for Philadelphia Orchestra, Kimmel Center, Ticket Philadelphia and other Clients of IT Shared Services.
  7. Testing and deploying daily email campaigns for all clients.
  8. Design, develop, and implement test plans and use cases to ensure all system requirements and performance criteria are met.
  9. Troubleshooting and resolving basic application bugs and errors through familiarity in a Microsoft-based environment.

Education/Experience:

Bachelor’s degree required. Candidate must have 3 to 5 years of work experience in programming and project management. Candidate must be familiar with the latest project management and collaboration tools and comfortable with programming environments and source control programs.

Knowledge/Skills/Abilities

  1. Strong project and people management skills.
  2. Excellent organizational and communication skills and the ability to work independently.
  3. A familiarity with Microsoft development programming languages
    1. .Net coding in an object-oriented environment.
    2. C# preferred
  4. Experience working with .Net Framework.
  5. Understanding of Agile development model
  6. Knowledge of XML/XSLT.
  7. Experience with SOAP, REST and Web Services on .Net.
  8. Working knowledge of HTML, CSS and JavaScript.
  9. Knowledge of Basecamp and Microsoft Project
  10. Ability to prioritize assignments and tasks to meet critical client deadlines
  11. Expertise with JIRA testing tool.
  12. Knowledge of the Tessitura Ticketing and Development CRM and web API.
  13. Ability to work in a collaborative work environment and present a creative, energetic and positive attitude.

Working Conditions/Physical Demands

Routine for office environment.

Audience Development Manager

Department: Marketing
Reports to: Associate Director of Audience Development
Supervisor to: Group & Corporate Sales Coordinator
Status: Exempt, salary plus commission

Summary:

The Audience Development Manager is responsible executing the strategy and marketing tactics outlined by the department to attract, retain and engage new audiences in targeted segments for The Philadelphia Orchestra across all product lines for Philadelphia area based concerts for the Orchestra. Specific areas of focus will include implementing robust group and corporate sales programs, student ticket programs (TeenTix and eZseatU) and other targeted segments as identified. This position is accountable to meet specific sales goals based on defined organizational growth demands.

Position Responsibilities may include, but are not limited to, the following key segments identified above:

  1. Manage the Group & Corporate Sales efforts in all marketing tactics to implement engaging, high leverage campaigns that are efficient, cost effective and targeted to grow audience across all product offerings, meeting all identified sales goals for the department.
  2. Expand and segment current group leads to be contacted for group & corporate ticket sales. Develop strategies for specific target group market will include the corporate community, out-of-town visitors, convention groups, school/university groups, professional associations, social clubs, and other local groups.
  3. Actively manage all aspects of student ticket programs (TeenTix and eZseatU) and other targeted segments as identified with Associate Director of Audience Development, which may include direct mail, digital advertising, acquisition events and concerts to achieve desired sales results.
  4. With the Associate Director of Audience Development, create and maintain a patron retention plan for all identified segments.
  5. Take initiative to revise and create new sales strategies to help achieve departmental goals.
  6. Monitor and metrics from audience development efforts against key performance indicators and support Associate Director of Audience Development in report analytics in this area.
  7. Represent the Marketing Department at concerts and events with the responsibility to meet and manage both groups and student ticket programs along with audience development events.
  8. In tandem with Associate Director of Audience Development, attend and represent The Philadelphia Orchestra at selected conferences, trade shows, and networking events.

Accountability 

Accountable for successful execution in meeting specific revenue goals based on client potential and organizational growth demands. Including but not limited to meeting deadlines as outlined in marketing plans, efficient management of budget and resources for completion of duties, and positive working relations with colleagues. Position will additionally be measured with the timely execution and campaign results that successfully grow the student programs along with the overall group and corporate sales program.

Administration

  1. Critical to this position’s success in an ability to communicate effectively, not only with entire marketing staff, but also on matters such as logistics in all channels of student and group program fulfillment with members of IT, Kimmel Center and Ticket Philadelphia staffs.
  2. Manage all group/corporate sales holds, invoices, payment and ticket distribution.
  3. Tracking and monitoring the Group Sales budgets.

Specific Conditions of Work

The Audience Development Manager is a full-time, exempt position, including commission, with hours from 9:00am to 5:00pm and with occasional duties at events after office hours. This position is expected to maintain high standards of professional conduct and appearance. While conditions may alter the amount of time spent on any one area, the time spent on the position responsibilities can be expected to be as follows:

Planning and Analysis 20%
Sales 65%
Administrative 15%

Education/Experience:

Bachelor’s degree required. A minimum of 3-4 years of sales experience and exceptional skills in group sales or a related sales field. Direct experience with a symphony orchestra and / or an entertainment, attraction or performing arts presenter highly preferred. A passion for and working knowledge of classical music preferred.

Knowledge/Skills/Abilities:

  1. Excellent verbal and written communication skills.
  2. Proven track record in sales, with annual growth in key areas of focus
  3. Exceptional patron service and client retention abilities.
  4. Superior organizational skills, attention to detail and the ability to meet simultaneous deadlines.
  5. Self-motivated, results-oriented and capable of working a fast-paced, team-oriented environment.
  6. Proficient in Microsoft programs. Ability to learn other software programs as needed. Familiarity with Tessitura ticketing software or other types of customer databases is a plus.
  7. Schedule flexibility and willingness to work some nights and weekends for concert duty as needed.

Working Conditions / Physical Demands

Routine for office environment. The employee will be required to perform the essential functions of the job during evening and weekend concerts and/or events.

Logistical Arts Manager

Department: Operations
Reports to: Creative Director of Operations

Summary:

The Logistical Arts Manager is responsible for creating the logistical plan for all touring and residencies as well as the execution of day to day operations including managing all Philadelphia Orchestra subscription programs and special concert productions in all venues at The Kimmel Center. The Logistical Arts Manager provides production and administrative support to the Creative Director of Operations.

The Logistical Arts Manager works closely with the Creative Director of Operations, Orchestra General Manager, Director of Orchestra Personnel, Assistant Personnel Manager, artistic and marketing departments and Kimmel Center operations staff.

Key Responsibilities:

  1. Manages tour and residency planning and execution, including creating itineraries, arrangement of travel and lodging, working with vendors to control costs and maintain accurate budgets. Collaborates with the Executive Vice President of Orchestra Advancement and the Orchestra General Manager to execute contracts with tour and residency partners. Collaborate with all departments on residency planning, execution and implementation.
  2. Assists the Creative Director of Operations with the production and execution of all concerts in all spaces of the Kimmel Center including equipment and instrument rentals, creating supertitles and calling cues, collaborating with stage manager and artistic department on stage plots, supervising stage crew and hiring extra stagehand labor as needed. Work with media partners in scheduling labor and production needs associated with broadcasts, IMAG, audio and video recordings. Collaborate with Creative Director of Operations, artistic and marketing departments on determining seat kills, choir loft and stage extension usage.
  3. Manage Kimmel Center space usage for The Philadelphia Orchestra, processing booking inquiries from Philadelphia Orchestra staff including chorus rehearsals and warm up spaces, audition times, tech-holds, receptions, meetings and special events. Ensure current season calendar of events and Kimmel Center calendar correctly reflect Philadelphia Orchestra use and needs. Manage room requests for musicians and maintain sign-up sheet system.
  4. Manage musician instrument insurance policy including updates, claims and billing. Maintain orchestra owned instruments and equipment, piano tuning and selection schedules and distribution of keys for instrument and wardrobe lockers and Philadelphia Orchestra spaces in The Kimmel Center.
  5. Lead weekly production meetings communicating cross departmentally with artistic, operations, personnel, marketing, development, public relations, media and Kimmel Center staff. Attend bi- weekly library meetings with operations and artistic staff.
  6. Collaborate with all departments on residency planning, execution and implementation. Assist and support Creative Director of Operations in the organization and execution of travel, lodging and logistics for tours and residencies.
  7. Create, edit and distribute season date book and summer date book pages, printed and electronic versions.
  8. Administrative production related activity including, but not limited to, check requests/invoices, printing and posting of production sheets, photographing, filing and archiving of completed programs and creating concert duty reports and stage plots as well as ordering production related consumables.
  9. Tracking of contract stipulated events such as open rehearsals, sound checks and other programmatic dependent counts.
  10. Oversee and collaborate with Digital Media, Public Relations and Artistic about interviews, photo shoots, news. live and audio recordings.
  11. Assist in site visits, advance of any non-Verizon Hall concerts.
  12. Assists Personnel with the creation of contracts, digitizing of records, creating of templates and spreadsheets, posting of seatings, memos, office supply ordering and musician lounge supplies.
  13. Participate in concert duty rotation with Creative Director of Operations.

Education/Experience:

Bachelor’s degree required with three (3) to five (5) years prior orchestra & production administrative experience required or relevant combination of education and/or training and experience. Ability to read music and familiarity with orchestral repertoire required.

Knowledge/Skills/Abilities:

  1. Ability to integrate and execute the creative vision of the Music Director, President and other production partners.
  2. Experience with multimedia productions and/or theatrical productions.
  3. Ability to read music and familiarity with orchestral repertoire.
  4. Excellent interpersonal and communication skills and a proven team leader.
  5. Working knowledge of Microsoft Office (extensive Excel experience) and OPAS.
  6. Proven problem-solving skills in high-pressure environment.
  7. Strong organizational skills.
  8. Ability to provide responsive delivery of ideas, options, and department communication follow-through with others.
  9. Able to multi-task & prioritize several projects in a fast-paced office environment.
  10. Experience with tour planning and execution involving large arts organizations.

Working Conditions / Physical Demands

Routine for office environment. The employee will be required to travel with the Orchestra off-site on run-outs, tours and residencies, domestic and international, and will perform the essential functions of the job during evening and weekend concerts.

Manager, Development Services

Department: Development
Reports to: Senior Director, Development Services
Supervisor to: None
Status: Exempt

Summary:

The Manager of Development Services will work closely with the Senior Director of Development Services in the organization and implementation of all Development department systems. The Manager will coordinate financial tracking, and reporting for all gift revenue and serves as a chief liaison to the Finance Office. The Manager will supervise with the Development Services Coordinators to ensure the adherence to gift processing policies, procedures and quality and production standards. The Manager will also assist with the maintenance of Tessitura for the Development Office, as well as work on various projects as assigned by the Senior Director of Development Services.

Requirements for Consideration:
This position requires a high comfort level with report writing and managing of financial reports.
Exposure to the workings of a development department is required for consideration.

Essential Functions:

  1. Manage daily gift processing work-flow and team tasks
  2. Process complicated transactions and adjustments, gifts for special funds and customer service issues (CSIs)
  3. Create new funds, campaigns and source codes in Tessitura for the Development Department
  4. Work closely with Development staff on the coding of data, donor file maintenance and updates, and research
  5. Draft and maintain processing and how-to guides for Development Services processes and Development standards for biographical, planned giving and special gift data.
  6. Conduct quality control inspections and provide feedback and additional training as needed for improvement
  7. Run monthly pledge reminders and submit to area Senior Directors for review and approval
  8. Produce financial reports for gift revenue on a daily, weekly and monthly basis
  9. Serve as liaison to the Finance department for gift processing issues and reconciliation
  10. Process stock gifts and serve as the primary contact for the stock brokers
  11. Assist with the creation of reports in conjunction with the IT shared services report writer
  12. Produce monthly ad-hoc development revenue reports and fiscal year-end reports as requested by Finance as necessary
  13. Train all new staff members on the use of Tessitura and various office applications as necessary
  14. Serve as a technical resource for Development Office needs on database, query/list requests and report writing
  15. Serve as backup for the Annual Fund donor line, which entails answering inbound calls and providing customer service to patrons and donors.
  16. Assist the Development department and the Orchestra at special events, open rehearsals and concert duty, which requires availability on nights and weekends.
  17. Work on special projects as assigned

Education/Experience:

College degree with strong administrative skills required. Knowledge of database and fundraising software is a must.

Knowledge/Skills/Abilities:

  1. Understanding of development & fundraising fundamentals a must.
  2. Experience with fund-raising software necessary
  3. Experience communicating with donors and responding to donor inquiries
  4. Experience with financial recording and reporting of donor gifts a plus
  5. Excellent analytical and organizational skills, with exceptional attention to detail
  6. Strong written and verbal communication, and interpersonal skills
  7. Ability to manage a multitude of tasks and meet deadlines
  8. Ability to work with confidential information
  9. Strong ability to learn and grasp new computer programs quickly
  10. Proficiency in or willingness to learn Tessitura, ticketing and development, software preferred.

Success Factors:
Willingness to take the initiative on new projects. Team player who enjoys coordinating and sharing information with a variety of people.

Working Conditions / Physical Demands

Routine for office environment.