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Open Administrative Positions

How to Apply to The Philadelphia Orchestra Association 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

At the time of the interview, you will be asked to complete an employment application.

Three ways to apply: 

If you would like to be considered for a position please send a cover letter and resume to:

  1. humanresources@philorch.org
  2. Mail to: The Philadelphia Orchestra Association Attn: Human Resources  One South Broad Street | 14th Floor Philadelphia, PA | 19107
  3. Or fax to 215.875.7678

Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

Resume Tips: 

The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.  The following administrative positions are open:

Orchestra General Manager

Department:Operations
Reports to: Executive Vice President for Orchestra Advancement (EVP)
Supervisor to: Director of Operations, Orchestra Personnel Manager

Summary:

The Orchestra General Manager (GM) is responsible for influencing and executing the long-term plans for the orchestra’s daily operations. The GM will inspire and manage orchestra personnel and operations, labor relations, individual musician contracts, and contracts with external partners. This position will work with the EVP to meet goals, both departmentally andinterdepartmentally, and to imagine and execute creative deployment of the orchestra calendar to maximize exposure and revenue for the Association. This will include multi-season management and preparation of the orchestra schedule and related budgets 3-5 years out, working closely with the VP of Artistic Planning, orchestracommitteesand CFO to draft those plans and ensure their accuracy. The GM will be responsible for all international and domestic tour planning, and for managing the Collective Bargaining Agreement with the musicians and the execution of the rules within which will require proven experience with labor union relationships.

Essential Functions:

  1. Responsible for setting strategy and directing the collective bargaining negotiations process with the musicians, stagehands, and teamsters.
    1. Responsible for implementing all collective bargaining agreements, including understanding and creatively deploying orchestra split rules and experimental language.
    2. Ensure adherence to contract terms 
    3. Interpretation of contract terms
    4. Solving contract interpretation problems; grievance avoidance
       
  2. Responsible for managing orchestra personnel and operations, to include:
    1. Understand and maximize creative deployment of the Orchestra calendar
    2. Serving as first point of contact liaison with Members Committee and collaborate with the Tour Committee
    3. Negotiate all individual musician contracts
    4. Solving other contractual issues
    5. Serving as a primary contact for the leadership committees of the Orchestra
    6. Overseeing all orchestra operations in Verizon Hall
    7. Dealing with and resolving grievances, and other areas of dispute within the orchestra corps of players.
    8. Oversee the administration of musician instrument inventory and insurance program.
  3. Responsible for working with the Finance Department to oversee budgets for orchestra expenses, to include musicians, extra musicians, internal production, external production, hall rental and touring.
    1. Initiate the budget pro forma process for prospective concerts and special income-producing projects.
    2. Oversee and manage the 5 yearbudgeting for the Orchestra and related operations. 
  4. Oversee and plan Orchestra tours and external productions.

    1. Plan itinerary with Vice President Artistic Planning
    2. Negotiate contracts
    3. Oversee travel logistics, hotel and cargo
    4. Oversee negotiation of travel details with Tour Committee
       
  5. Partner with Vice President of Artistic Planning and Director of Digital Media on electronic media projects, including, but not limited to audio and visual,Internetand Web-based technologies
    1. Ensure compliance of Integrated Media Agreement.
  6. Together with the EVP for Orchestra Advancement, maintain relationships, negotiate and monitor contracts with all POA partners, including the Mann, Saratoga, Vail, Carnegie Hall, and others as required.
    1. Oversee the on-the-ground team at all POA partner locations (summer homes, runouts, tours).
    2. Read, interpret, review and when appropriate, create contracts for new and existing projects and partners.
       
  7. Develop and grow the operations and personnel staff through coaching and when appropriate, delegationof additional duties.
     
  8. Assist the EVP for Orchestra Advancement and President and CEO in representing the POA in the community.
    1. Assist in special fund raising projects.
       
  9. Sit on the Senior Management Team and, as such, take responsibility proactively for close working relationships with all departments.
    1. Sit on Board committees as appropriate.

Education/Experience: 

Bachelor’s degree required with extensive experience (minimum 5-10 years) in symphony orchestra management, including negotiations and labor relations.  Familiarity with professional orchestra management,operationsand knowledge of orchestral repertoire is strongly preferred.  

Knowledge/Skills/Abilities:

  1. Proven supervisory skills with strong interpersonal skills and discretion.
  2. Ability to work collaboratively with Orchestra musicians
  3. Ability to work with high-profile artists and personalities in an attentive, calm, and professional manner.
  4. Excellent negotiating skills.
  5. Financial acumen and ability to work withhigh levelbudgeting.
  6. Articulate communicator, both written and verbal.
  7. Creative problem solver with a strong ability to work effectively on multiple projects simultaneously in a fast-paced environment.
  8. Technological expertise/experience with proficiency in MS Word, Excel.  Knowledge of OPAS a plus.
  9. Must possess a collaborative style and have an open attitude towards co-workers.

Working Conditions/Physical Demands:

Routine for office environment. This position will be required to travel off-site domestically and internationally, and will perform the essential functions of the job during evening and weekend concerts.

 

Help Desk Technician (1 Opening)

Department:Information Technology
Reports to: Help Desk Manager

Summary:

The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.

Essential Functions:

  1. Basic administration of Windows and Linux network infrastructure.
  2. Basic administration of Office 365.
  3. Basic Phoneadministrationforadds,movesand changes.
  4. Works with outsourced network printer support vendor to maintain network printers.
  5. Works with organizations' wiring vendor to supervise installation of new network drops and phones lines
  6. Identifies, researches, and resolves basic PC and phone-related technical problems.
  7. Responds to e-mail requests for technical support.
  8. Tracks and monitors technical problems to ensure a timely resolution.
  9. Keeps electronic logs/documentation of work.
  10. Facilitates office moves for PC equipment.
  11. Servesasrotatingmemberof after-hours on-call systems support team.
  12. Knowledgeable of VPN (Remote Access) and limitation.
  13. Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
  14. Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
  15. Setup and support meetings for board and internal meetings.
  16. Complete assigned projects.

Education/Experience:

Bachelor's degree and threeyearsworkexperience,orequivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems a plus. ExperiencewithIIS, .Net Framework, and with Audio/Visual equipment setup a plus.

Knowledge/Skills/Abilities:

  1. System Administration
    1. Knowledge ofWindowsnetworkoperatingsystem.
    2. Knowledge of HP printing
    3. Knowledge Cisco phone switch
    4. General understanding of client/server applications.
  2. Desktop administration and Help Desk:
    1. Knowledge of current Windows Desktop and Server Products.
    2. Knowledge of current Microsoft Office products.
    3. Strong customer services and problem resolution skills.
  3. General
    1. Good interpersonal skills.
    2. High degree of organization
    3. Able to work as part of a team

Working Conditions/Physical Demands:

Employeeshouldbeable to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the jobduringeveningand/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.

Web Manager

Department: Marketing Reports to: Vice President, Marketing Supervisor to: Web Coordinator

Summary:

The Web Manager is the primary content manager for The Philadelphia Orchestra's website and email program. This position is accountable for ensuring a coherent presence across all interactive media channels and for supporting significant and growing revenue across these channels The Web Manager interfaces with staff in the following departments: Marketing and PR, Development Collaborative Learning, Digital Media, IT Services, and counterparts at the Kimmel Center and Ticket Philadelphia. This position serves as an expert inpatron facingtechnology, advocates for decisions that support an exceptional and consistent user experience and is critical to the success of The Philadelphia Orchestra's use of digital technology and platforms that expand the quality, engagement and sophistication of its online presence.

Essential Functions:

  1. Create, post and maintain web pages for www.philorch.org
  2. Creates, manage and executes outbound e-mail communications for the organization.
  3. Ensure that the Orchestra web pages are consistent in tone and language and reflect the overall strategy and brand of the institution.
  4. Develop and maintain a consistent web style guide across the organization and its various channels and departments.
  5. Set analytics benchmarks and goals; compile and distribute reports on web and email analytics and social media participation; make recommendations based on thorough evaluation of analytics.
  6. Further organizational efforts in online ticketing and fundraising initiatives.
  7. Collaborate closely with IT Services department and external vendors on website maintenance, updates, SEO, planning and aligning marketing strategies with technology strategies.
  8. Work with marketing department to strategize online advertising and advise on emergent interactive advertising opportunities and analytics to further revenue goals.
  9. Directly supervise the Web Coordinator on all aspects of daily operations, including the website, email marketing, job tracking and production schedules and related online activities
  10. Keep aheadofwebandsocial media trends,innovationsand emergent interactive technologies; make recommendations on new features and applications to keep The Philadelphia Orchestra's position as an innovator in the field
  11. Other duties as assigned.

Education/Experience:

Bachelor's degree required, with five or more years in marketing and web technologies. Must possess a strong understanding of web marketing technology and know how to use electronic media to enhance The Philadelphia Orchestra's objectives, with a particular focus on revenue generation and engagement.

Knowledge/Skills/Abilities:

  1. Strong knowledge of HTML and CSS
  2. 2 or more years of experience using Drupal CMS version 7
  3. Expert knowledge of Adobe Creative Cloud Suite
  4. Experience with GitHub or similar code deployment tool a plus
  5. Experience with AngularJS and Amazon Web Services a plus
  6. Knowledge of search engine optimization and Google Grant management
  7. Stellar verbal and written communication skills
  8. Experience providing statistical tracking and report information.
  9. Experiencemanagingmultilayeredprojects
  10. Detail oriented and ability to work in a fast-paced, deadline driving environment
  11. A collaborative spirit and ability to engage colleagues and leadership
  12. An appreciation of classical music preferred.

Working Conditions/Physical Demands:

Routineforofficeenvironment. Some evening and weekend hours required for Orchestra concert duties and seasonal demand.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Business Intelligence Developer

Department: IT Services
Reports to: Business Intelligence Manager
Supervisor to: N/A
Status: Exempt

Summary:

The Business Intelligence Developer supports various users in a consortium of performing arts organizations by designing and developing solutions that provide data for making important business decisions. The Business Intelligence Developer will contribute to a fast-paced and evolving business intelligence team. The person performing this job will be required to program effeciently in T-SQL, develop SQL Server Integration Services (SSIS) packages and SQL Server Reporting Services (SSRS) reports and must also be able to learn and adapt to new business intelligence technologies. The Business Intelligence Developer will also serve as an analyst and will need to effectively communicate with tecnhnical and non-technical stakeholders, solicit requirements and transform those requirements into actionable business intelligence solutions.


Essential Functions

  • Designing, testing and deploying ETL processes using Integration Services (SSIS) and reports using Reporting Services (SSRS), as well as other business intelligence and reporting tools such as Qlik, Tableau, etc..
  • Developing strategies for managing data models and cubes to deliver specific data for user requests.
  • Integration and development of new Business Intelligence tools that will enhance and improve overall reporting techniques and delivery.
  • Adding new data elements or source systems to the data warehouse loading process including development, testing, and deployment.
  • Managing tasks and assignments via the Business Intelligence Group Help Desk queue
  • Troubleshooting issues with Business Intelligence console
  • Creating and modifying reports that adhere to established guidelines
  • Designing,creating,andmodifying dashboards in the Business Intelligence console
  • Monitoring the integrity of the data in load processing,databaseandwebapplications.
  • Working one-on-one with end users to help them with questions on Business Intelligence functionality
  • Working one-on-one with end users to help them with questions on Business Intelligence functionality

 

Education/Experience:

Bachelor’s degree in a related field plus a minimum of three years of experience in Information Technology; or equivalent combination of education/training and experience.


Knowledge/Skills/Abilities

  • Proficiency in T-SQL
  • Experience designing and deploying objects in the MS BI suite (SSIS/SSAS/SSRS)
  • Experience designing and writing enterprise level ETL processes, reports and dashboards.
  • Excellent verbal and written communications skills for effective interactions with clients to assess what is needed in a project and then be able to relay that into specifications.
  • Willingness and drive to learn new technologies and contribute meaningful solutions to the business intelligence team
  • Strong analytical skills.
  • Experience working in an agile development environment
  • Experience with C#, .NET framework is desirable.
  • Experience with data warehouse systems using both relational and dimensional schemas desirable.
  • Experience with Team Foundation Server or other source control systems is desirable
  • Must be self-motivated and work well in a team environment.

 

Working Conditions/Physical Demands

Routineforofficeenvironment. Evening and weekend work may be required. Required availability for on-call after-hours IT support rotation.

 

Director of Technology Infrastructure

Department: IT Services
Reports to: Managing Director of IT
Supervisor to: Cloud Engineer, Help Desk Manager
Status: Exempt

Summary:

The Director of Technology Infrastructure serves as a member of IT Services Team and will be responsible for strategic planning and production support of all voice, data and networking operations of all IT Services campuses including management of day-to-day hardware and software activities related to voice communications, data/Internet communications, workstation support, database stability and networking.

The Director will serve as the lead for the technology team's responsibilities for operating and enhancing the technology infrastructure for all IT Services clients that utilize shared technology services in the Kimmel Center consortium which include the Philadelphia Orchestra, Kimmel Center, Ticket Philadelphia, Opera Philadelphia, the Pennsylvania Ballet and the Curtis Institute of Music.

The Director will provide technical direction and guidance to other IT staff which includes leading the support of all shared Services users by operating the Help Desk that responds to operational problems and requests for expansion or alterations of current Services.

The Director will develop and maintain the technology architecture that identifies the technology that will support IT Services clients and plan the acquisition and integration of those technologies. The Director will also ensure that IT Services maintains the right level of currency in those technologies.

The Director will be responsible for managing major infrastructure improvement projects.

In addition, the Director will also serve as the relationship manager for IT Services clients, who contract helpdesk and infrastructure services from IT Services.

Essential Functions

  • Develop and implement long-range plans to grow the technology infrastructure to meet changing client requirements and take advantage of new technologies that improve cost and performance.
  • Develop and maintain a technology architecture that identifies the technology elements and how they work together to support the user base and the applications in the environment.
  • Supervise the helpdesk and infrastructure team. These duties include, but are not limited to, conducting annual performance reviews, conducting weekly team infrastructure meetings, ensuring employees track and enter time, providing timely team statuses to management, and implementing efficiencies in team workflows.
  • Manage the activities required to support and enhance the technology environment including the server rooms, the voice and data networks and the workstations in all client operations.
  • Develop and maintain standards for introduction of new technology into the shared technology environment.
  • Enforcing any and all PCI-DSS regulation as mandated by business rules for all IT Services clients.
  • Evaluate, select and support the right set of technology to meet client requirements in a cost effective manner.
  • Lead the development and maintain access and data security across the network. Ensure that the necessary level of security is maintained for internal and external users.
  • Lead the operation of the Help Desk who provides operational support Services to all users of IT Services. Maintain metrics on traffic and response time to incoming requests.
  • Work with client organizations to plan new facilities and major changes to existing facilities to ensure that proper equipment and wiring is built in to support the technology needs going forward.
  • Identify new technology that may be useful to client organizations and work with other IT Services employees and users to test the viability and value of the technology.
  • Maintain relationships with technology vendors. Understand new offerings and make decisions as when to upgrade technology used by Shared Services.
  • Perform Services for on-call after-hours IT Services support rotation.
  • Act as the relationship manager for assigned IT Services clients.
  • Work with the client management team to establish the IT strategic direction, build the annual operating plan and budget for infrastructure, and work throughout the year in implementing the identified projects and responding to new issues or opportunities where information technology is a part of the solution.
 

Education/Experience:

Bachelor's degree in a related field plus a minimum of ten years of experience (with at least 3 years in IT management) in Information Technology; or equivalent combination of education/training and experience.

 

Knowledge/Skills/Abilities

  • Excellent written and oral communication skills.
  • The ability to construct and execute project requirements, plans, timelines that follow the SDLC (Systems Design Lifecycle)
  • Knowledge of Microsoft products, including SQL server, SSRS, MS Office including Project, Windows Server/workstations
  • Knowledge of VMware ESXi/ESX and vSphere Client
  • Technology architecture design skills
  • Knowledge of Cisco products for L2, L3, UCCM, UCCX and UCS.
  • Knowledge of network firewall, routing and security/encryption
  • Knowledge of Linux and Windows operating environments
  • Knowledge of shell scripting, perl, php, powershell or Windows batch scripting
  • Knowledge of mobile devices and limitation
  • Knowledge of hardware load balancing (Big-IP F5), general iRule programming
  • Knowledge of Microsoft Azure, Office 365 and other Cloud Services
  • Ability to support different platform of CMS for non-ticketing websites
  • Ability to work in a team environment and manage relationships with multiple departments
  • Demonstrated organizational and supervisory skills
  • Ability to think strategically and provide leadership in support of long-term departmental and organizational goals
  • Knowledge of the business practices of performing arts organizations, including ticketing, fundraising, personnel and event planning
  • Knowledge of business financial practices including but not limited to capital expenditures, accounts payable and accounts receivable
  • Work closely with finance department by assisting with maintaining monthly budget

 

Working Conditions/Physical Demands

Routine for office environment. Evening and weekend work may be required. Required availability for on-call after-hours IT support rotation.

 

Part-time Driver – Contract/Hourly

Title: Part-time Driver – Contract/Hourly
Department: Artistic Planning 
Reports to: Artistic Coordinator
Status: Contractor, non-exempt, hourly

Summary:

This position is an hourly, part-time,contractbasedpositionand the Driver will be responsible for providing ground transportation needs for Music Director, guest artists and select POA staff.  The Driver will interact with guest artists, and handle artists’ backstage needs.  The Driver will also manage the backstage artistic supplies, as well as the maintenance of POA vehicles.  

Essential Functions:

  1. Provide ground transportation for artists and select POA staff to/fromairport, train stations, hotels, rehearsals, concerts and special events as assigned.
  2. Prepare arrival packets for all artists and deliver to artists’ hotel upon their arrival.
  3. Attend to artists’ backstage needs, such as getting meals and refreshments, managing dry cleaning of concert attire, and running errands as requested.
  4. Order and maintain supplies for Artistic office and backstage dressing rooms.
  5. Arrange for post-concert dinners and hospitality at local attractions.
  6. Participate in rehearsal and concert duty rotation and perform duties including but notlimitedto:preparingdressing rooms, managing artist tickets,maintainingbackstagelist, keeping detailed concert duty notes, driving artists, and fulfilling guest artist rider, as appropriate.
  7. Manage use of POA vehicle and keep maintenance current.
  8. Other duties as assigned.

Education/Experience:

A minimum of two years related experience required   A valid driver’s license and a clean driving record is required.  

Knowledge/Skills/Abilities:

  1. Strong interpersonal skills and discretion to with the ability to work with high-profile artists and personalities in a calm and professional manner.
  2. Ability to retain confidential information. 
  3. Collaborative and open attitude toward co-workers.

Working Conditions/Physical Demands:

The employee is required to perform duties and attend events during evening and weekend hours in addition to the regular office hours. The employee is required to have a current valid driver’s license and will be operating a company vehicle. Generally work is performed in an office environment or performing arts venue.

Collaborative Learning Director

Title: Director, Collaborative Learning
Department: Collaborative Learning
Reports to: Vice President, Artistic Planning
Supervisor to: Manager of Learning and Wellness; Manager of Collaboration and Access 

Status: Exempt

Summary:

The Director, Collaborative Learning serves as a lead member of community-based programs and educational collaborations of The Philadelphia Orchestra. The Director will be the primary contact for Musicians, Board and external partners in advancing the HEAR initiative. These programs launched in April 2016, focusing on Health and Wellness, music Education, providing Access to music and Research-based measurements have garnered the POA national recognition as a leader in this area. The HEAR program has a solid foundation of financial and community support. Current programs have received an infusion of new funding to support their current model as cornerstones for a five-year strategic outlook.  

 With the Vice President, Artistic Planning, this position will embrace and advance the goals of a newly formed education platform and serve as an external ambassador for the Orchestra’s community initiatives. The Director will expand upon an existing five-year plan and envision and help implement new external programs fostering collaboration within the vast music ecosystem of Philadelphia – inclusive of public schools, social service entities, public officials, conservatories, amateur musicians, student and community orchestras, and other academic and cultural institutions. 

This position will participate in executive planning sessions for educational and community content as well as cultivate key funding support for these programs through donor relations and assisting in grant applications. The Director will identify key opportunities for performances of the Orchestra in the community as well as ways to bring new audiences to Kimmel Center performances. This work will carry forward to residency work at summer partners and on tour. 

Essential Functions:

  1. Develop vision, strategy, and design for Collaborative Learning initiatives in collaboration with internal and external stakeholders. Oversee implementation of program portfolio and measure its impact.
  2. Serve as primary external contact and relationship manager for schools, community organizations, social service providers, educational programs, public officials and other key academic, cultural and community partners.
  3. Act askeycollaborator with the Musician’s Education Committee and liaison to the Board Education Committee.
  4. Convene conversations with potential collaborators and community partners. Identify partner organizations to oversee and administer elements of existing and future Orchestra educational programs. 
  5. Lead and advocate for music education & community building initiatives. Develop and manage relationships with schools and teachers in the greater Philadelphia region, particularly the School District of Philadelphia. 
  6. Cultivate new donors to Collaborative Learning initiatives and assist indevelopmentof grant materials in partnership with the Development Department. 
  7. Establish a local, national, and global leadership presence for Collaborative Learning initiatives. 
  8. Maintain contacts at a national level in the area of music education, remaining informed on the latest research and trends in music education. 
  9. Direct and consolidate neighborhood concert conversations on venues, civicengagementand concert formats. 
  10. Work with summer residency partners to augment the Orchestra’s educational presence outside Philadelphia.
  11. Participate in planning for tours and residency activities that increase the educational reach of the Orchestra outside Philadelphia. 
  12. Manage budget and endowment funds relating to Collaborative Learning and education. Reconcile budgets and programs with existing Endowment funding, corporate grants or individual contributions. Monitor balance of funding versus expenses and make recommendations to executive team on consolidation or re-directing of resources.
  13. Responsible for departmental budget and long-range financial planning of collaborative learning programs. 
  14. Collaborate with Development office onpreparationof grant proposals and endowment fund utilization. Assist in preparing reporting information to foundations, corporations, government entities and individual donors. 
  15. Together with the Artistic Planning staff, advise on the concept of content of the Family, School and Sound-All-Around programs. Concert programming will be the responsibility of the VP for Artistic Planning and the Artistic Administrator. 
  16. Represent The Philadelphia Orchestra at various programs, concerts, conferences, and other public events in a positive, approachable manner.
  17. Perform additional duties as assigned. 

Education/Experience:

Bachelor’s degree required; M.A. degree (or higher) in Music or Music Education preferred, plus a minimum of five to ten years of arts administration or social services experience; or an equivalent combination of education/training and experience.. Experience creating community events and working with orchestral musicians is also highly preferred. Knowledge of classical music is preferred, and a passion for arts education and lifelong learning required.  

Knowledge/Skills/Abilities:

  1. Superior knowledge of music education systems and paradigms at orchestras, social programs and community organizations. 
  2. Superior interpersonal skill in developing relationships and fostering an atmosphere of creativity,collaborationand experimentation. 
  3. Knowledge of K-12 educational systems, national and state arts standards, and roles of teaching artists in schools.
  4. Superior written communication skills, including but not limited to generating new content, proofreading, and editing
  5. Superior verbal communication skills, including but not limited to diplomacy and sensitivity in communication with many different constituencies. 
  6. Management experience in overseeing and motivating a passionate team of employees. 
  7. Attention to detail, accuracy, adherence to deadlines, and the ability to manage multiple priorities.
  8. Ability to work as part of a team in a fast-paced, multi-tasking office environment.
  9. Ability to track financial expenditures.
  10. Strong project management skills.
  11. Proficiency with Microsoft products, including a high level of efficiency in Excel, is essential. 

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to travel to and attend meetings, events, schools, and programs during daytime, evening, and weekend hours. The employee will also be expected to attend community-based meetings and networking opportunities during business hours, and during evening and weekend hours.

Senior Director of External Relations and Council Development

Title: Senior Director, External Relations and Council Development
Department: Development
Reports to: Vice President of Development

Status: Exempt 

 

Summary:

The Senior Director of External Relations and Council Development is a front-line member of the Development Department and reports to the Vice President of Development. The Senior Director is an institutional fundraiser and external representative who will play a key role in planning and executing important revenue elements of the Orchestra’s strategic plan over the next five years. 

This position will be responsible for planning, recruiting and staffing two new external donor councils (the Collaborative Learning Council and the Artistic Council), securing leadership support from newly identified members and engaging these individuals in meaningful ways with the Orchestra.  The Director will be collaborating closely with the President and CEO, Executive Vice President, Vice President of Development, and fellow Senior Directors to develop sophisticated in-depth plans and analyses which drive strategies.   This position is the inter-departmental bridge and tactician driving new strategic directives within the Orchestra’s FY17 – FY21 strategic plan currently being developed, including interfaces with the Marketing Department around patron loyalty and audience development, with the Collaborative Learning department, and with Artistic Administration.

Essential Functions: 

Solicitation & Fundraising 

  • Identify, recruit and solicit new members of the Collaborative Learning and Artistic Councils;
  • Design engagement strategies and provide staff direction and support for these Councils to engage members meaningfully in the Orchestra’s operations and mission;
  • Plan and implement cultivation strategies focused on Council recruitment and other leadership gifts ($100,000 - $499,999) prospects, including individuals, corporations, or foundations, that support unrestricted and budget-relieving projects;
  • Manage a portfolio of high-level donors and prospects, with particular focus on major philanthropists within the Philadelphia area and surrounding communities;
  • Manage execution of next actions for the cultivation and solicitation, recognition and messaging for individual principal prospects and donors. Facilitate and coordinate communication with these prospects, and build engagement opportunities for these individuals;
  • Staff and support the President and CEO, Board members, or senior staff on cultivation, stewardship and solicitation calls;
  • Write and prepare written communications, correspondence, proposals, reports and presentations for major donors;
  • Prepare and/or assist with the strategy for and creation of written communications for donors from the President/CEO, EVPs, Vice President of Development, and other senior administrators appropriate. 

Inter-departmental Strategy and Collaboration

  • Meet regularly with Orchestra colleagues in the Marketing, Collaborative Learning and Artistic Administration departments to identify opportunities for support and to develop funding strategies;
  • Act as the principal point of contact with the Collaborative Learning department, developing plans to support current, new or incremental activities and identifying potential sources of support to fund them;
  • Work collaboratively with the Artistic Administration department, identifying artistic funding projects and matching them with potential sources of support from individuals, foundations, corporations or other sources;
  • Design and staff Council meetings to create rewarding engagement opportunities with members;
  • Serve as key strategic counselor in identifying new opportunities and cross-departmental collaborations that lead to enhanced philanthropic support.

Cultivation and Stewardship

  • Regularly attend concerts at the Kimmel Center and other Orchestra events to welcome donors;
  • Create new strategies to utilize current events and donor benefits to encourage greater frequency of participation and new, increased and additional support;
  • Benchmark donor benefit, cultivation and stewardship activities with other major Orchestras and performing arts organizations to identify new and improved ways to interact with major donors and prospects;
  • Represent the Orchestra at important external fundraising and community events, interacting with shared donors who participate in them. 

Education/Experience

Bachelor’s degree required, with a minimum of 5 years related Development expertise. Successful candidate must have proven effectiveness in a senior position with a major organization excelling in major gifts cultivation and solicitation and strategic planning and implementation.  Knowledge of and experience with the Philadelphia-area philanthropic community and its leadership would be ideal.  Knowledge of orchestral music and the performing arts a plus. 

Knowledge/Skills/Abilities

  • A seasoned Development professional with 5+ years of development and major gifts experience in a sophisticated environment, with demonstrated ability to achieve or exceed goals for fundraising and work collaboratively with senior leadership; 
  • Superior written and oral communication, negotiating, organizational, analytical and fundraising skills, including the ability to interpret financial information and manage data; 
  • Excellent interpersonal skills, demonstrated in relating to Board, major donors, volunteers, senior administrators and colleagues;
  • Experience in non-profit arts and culture organizations, including developing fundraising plans. 
  • Ability to work collaboratively across Development Department and entire POA. 
  • High degree of organization and attention to detail. 
  • Ability to work independently and take initiative on designing and implementing new projects. 
  • Ability to manage and prioritize a multitude of tasks.
  • Ability to work with confidential information. 
  • Proficiency inspreadsheet, word processing, and development software. 
  • Able to participate in evening and weekend activities designed to support The Philadelphia Orchestra, as well as being an active participant in the life of the Philadelphia community. 

Working Conditions/Physical Demands: 

Routine for office environment.  The employee will be required to attend meetings or events during evening and weekend hours and be flexible with frequent scheduling changes.

Group and Corporate Sales Manager

Title: Group & Corporate Sales Manager
Department: Marketing 
Reports to: Associate Director of Audience Development
Supervisor to: Group & Corporate Sales Coordinator 
Status: Exempt, salary plus commission

Summary:

The Group & Corporate Sales Manager is responsible executing the strategy and marketing tactics outlined by the department to attract, retain and engage new audiences in targeted segments for The Philadelphia Orchestra across all product lines for Philadelphia area based concerts for the Orchestra.  Specific areas of focus will include implementing robust group and corporate sales programs, student ticket programs (TeenTix and eZseatU) and other targeted segments as identified.   This position is accountable to meet specific sales goals based on defined organizational growth demands.  

Essential Functions:  (may include, but are not limited to, the following key segments identified above)

  1. Manage the Group & Corporate Sales efforts in all marketing tactics to implement engaging, high leverage campaigns that are efficient, cost effective and targeted to grow audience across all product offerings, meeting all identified sales goals for the department. 
  2. Expand and segment current group leads to be contacted for group & corporate ticket sales.  Develop strategies for specific target group market will include the corporate community, out-of-town visitors, convention groups, school/university groups, professional associations, social clubs, and other local groups.
  3. Actively manage all aspects of student ticket programs (TeenTix and eZseatU) and other targeted segments as identified with Associate Director of Audience Development, which may include direct mail, digital advertising, acquisition events and concerts to achieve desired sales results.  
  4. With the Associate Director of Audience Development, create and maintain a patron retention plan for all identified segments.  
  5. Take initiative to revise and create new sales strategies to help achieve departmental goals.
  6. Monitor and metrics from audience development efforts against key performance indicators and support Associate Director of Audience Development in report analytics in this area.  
  7. Represent the Marketing Department at concerts and events with the responsibility to meet and manage both groups and student ticket programs along with audience development events.
  8. In tandem with Associate Director of Audience Development, attend and represent The Philadelphia Orchestra at selected conferences, trade shows, and networking events. 

Accountability 

Accountable for successful execution in meeting specific revenue goals based on client potential and organizational growth demands.  Including but not limited to meeting deadlines as outlined in marketing plans, efficient management of budget and resources for completion of duties, and positive working relations with colleagues. Position will additionally be measured with the timely execution and campaign results that successfully grow the student programs along with the overall group and corporate sales program. 

Administration

  1. Critical to this position’s success in an ability to communicate effectively, not only with entire marketing staff, but also on matters such as logistics in all channels of student and group program fulfillment with members of IT, Kimmel Center and Ticket Philadelphia staffs. 
  2. Manage all group/corporate sales holds, invoices, payment and ticket distribution.
  3. Tracking and monitoring the Group Sales budgets. 

Specific Conditions of Work

The Group and Corporate Sales Manager is a full-time, exempt position, including commission, with hours from 9:00am to 5:00pm and with occasional duties at events after office hours.  This position is expected to maintain high standards of professional conduct and appearance.  While conditions may alter the amount of time spent on any one area, the time spent on the position responsibilities can be expected to be as follows:

Planning and Analysis 15%
Sales 70%

Administrative 15% 

Education/Experience:

Bachelor’s degree required.  A minimum of 3-4 years of sales experience and exceptional skills in group sales or a related sales field.  Direct experience with an entertainment, attraction, performing arts presenter, a and / or symphony orchestra highly preferred. A passion for and working knowledge of classical music is a plus.

Knowledge/Skills/Abilities:

  1. Excellent verbal and written communication skills.
  2. Proven track record in sales, with annual growth in key areas of focus
  3. Exceptional patron service and client retention abilities.
  4. Superior organizational skills, attention to detail and the ability to meet simultaneous deadlines.
  5. Self-motivated, results-oriented and capable of working a fast-paced, team-oriented environment.
  6. Proficient in Microsoft programs. Ability to learn other software programs as needed. Familiarity with Tessitura ticketing software or other types of customer databases is a plus.
  7. Schedule flexibility and willingness to work some nights and weekends for concert duty as needed.

Working Conditions / Physical Demands

Routine for office environment. The employee will be required to perform the essential functions of the job during evening and weekend concerts and/or events.

Public Relations Manager

Title: Public Relations Manager 
Department: Public Relations
Reports to: Vice President, Communications
Supervisor to: PR and Communication Interns

Status: Exempt 

Summary:

The Public Relations Manager works in collaboration with the VP Communications on all public relations activities of The Philadelphia Orchestra to strategically advance The Philadelphia Orchestra Association’s public image through multiple outlets and to support ticket sales and fundraising efforts.  Key areas of responsibility include development of a comprehensive, integrated external public relations plan, day-to-day relationships with the media, departmental and institutional writing, and assisting in overseeing the day-to-day activities of the PR department.   

The Public Relations Manager works as part of a team to obtain local, national, and international media coverage for performances at the Kimmel Center for the Performing Arts, Neighborhood Concerts, national and international tours, Collaborative Learning programs, development and sponsor activities, and recordings and other electronic media projects, among other organizational initiatives.  Additionally, the Public Relations Manager plays a key liaison role with venue partners The Mann Center for the Performing Arts, Saratoga Performing Arts Center, and Bravo! Vail Music Festival, including traveling with the Orchestra.

Essential Functions:

  1. Work with the VP Communications in the development of comprehensive public relations plans designed to achieve the strategic goals of the organization and ensure implementation of plans within department.  
  2. Develop and maintain relationships with a wide range of local and national media; monitor press coverage for story ideas, publicity opportunities, industry trends, and press contacts; assist Development staff with society press.
  3. Plan, pitch, and place stories in local, national, and international media outlets. 
  4. Publicize and promote The Philadelphia Orchestra, artistic leadership, and musicians. Develop relationships with musicians and guest artists’ representatives to maximize publicity possibilities; arrange media interviews with guest artists and Orchestra musicians.
  5. Maintain a comprehensive writing schedule; write news releases and alerts, newsletter copy, biographies, articles, letters, and other institutional materials.  
  6. Planning and executing Facebook, Twitter, and Instagram initiatives, including developing the Orchestra's social media strategy and content.
  7. Represent the PR department at external partner meetings and internal organizational project meetings. 
  8. Provide leadership for and participate in PR concert duty rotation including managing photographers and greeting media.
  9. Maintaining updated internal PR database of media contacts, and ensuring the accuracy and timeliness of the data.
  10. Oversee the daily clips and press tracking process.
  11. Manage press tickets.
  12. Coordinate hiring and supervision of department interns.
  13. Other duties as assigned. 

Education/Experience:

Bachelor’s degree in music, liberal arts, public relations, or communications required.  Knowledge of classical music repertoire required.  Three to five years’ professional experience in public relations with no fewer than two years in the classical music and performing arts industry.  Equivalent combination of education/training and experience may be considered.

 Minimum of three substantive, diverse writing samples required. 

Knowledge/Skills/Abilities:

  1. Outstanding writing skills required.
  2. Excellent interpersonal, critical thinking, written, verbal communications with the ability to function at a high level of productivity in a fast-paced, high energy environment.
  3. High level of proficiency in all aspects of MS Office.
  4. Ability to work in fast-paced, high energy environment and manage multiple projects simultaneously.
  5. Proficient editing skills.
  6. Proven supervisory skills.
  7. Background in classical music
  8. Demonstrated track record in media relations.  
  9. Attention to detail.
  10. Ability to work as part of a team.
  11. Travel required for summer residencies 

Working Conditions:

Routine for office environment.  The employee will be required to perform the essential functions of the job during evening and weekend concerts and other media events.  Domestic and International travel required; must possess valid passport.

Marketing and Graphics Coordinator

Title: Marketing and Graphics Coordinator
Department: Marketing
Reports to: Patron Relationship Manager
Supervisor to: Marketing interns 

Summary:

The Marketing and Graphics Coordinator supports all efforts surrounding ticket sales, audience development, and audience retention campaigns for The Philadelphia Orchestra Association (POA).   

This position also serves to traffic and support all graphics job requests to Graphics Designer for all departments within the organization.

Essential Functions:

  1. Contributes as an active part of the marketing team, supporting all advertising and promotional strategies to meet institutional goals.
  2. Support and coordinate all graphic job requests within the organization to meet all printing and publishing deadlines.
  3. Assists with support and implementation of promotions designed to develop a new audience.
  4. Monitor, track and respond to all patron inquiries to Orchestra general e-mail inbox and all inbound calls to marketing department. 
  5. Maintains department expense tracking and process invoices, working with marketing department for timely accounting of payments and expenses by Finance department standards. 
  6. Maintains schedules and oversees creation of promotional collateral including 3sheets, inserts, bus shelters, banners, and all related concert and event signage.
  7. Keep supply of all marketing collateral current and available on display on and off site at various locations in the surrounding area. 
  8. Coordinates and works at outside promotional activities and venues representing The Philadelphia Orchestra.
  9. Attend concerts; represent the Marketing Department at concerts and events and coordinate departmental concert duty schedule.
  10. Responsible for all marketing requests made of the front of house department at the Kimmel Center, serve as department representative at weekly production meetings.
  11. Maintains digital archives of marketing collateral and promotional files.
  12. Manages department interns.
  13. Provide basic administrative support to the marketing department

Education/Experience:

Bachelor’s degree and a minimum of two years related experience or equivalent combination of education/training and experience. Knowledge of classical music a plus. Experience in a not-for-profit working environment preferred.  

Knowledge/Skills/Abilities:

  1. Strong attention to detail and ability to work on multiple projects simultaneously.
  2. Prior experience with print production, graphic design and direct mail preferred
  3. Excellent proofreading skills.
  4. Excellent writing and verbal communication skills.
  5. Superior customer service skills.
  6. Ability to track financial expenditures 
  7. Working knowledge of Microsoft Office products.
  8. Prior experience with HTML formatting and Email marketing tools preferred.  . 

Working Conditions/Physical Demands:

Routine for office environment. The employee may be required to perform the essential functions of the job during evening or weekend hours.