Contact Us

Do you have questions about an upcoming performance? We encourage you to review our FAQs for information you may be looking for.


If you have specific questions, please don’t hesitate to send us an e-mail.

Send Us An E-mail

Office Locations

Administrative Offices
One South Broad Street, 14th Floor  
Philadelphia, PA 19107  
Monday–Friday 9 AM–5 PM

Patron Services and Ticket Sales
1420 Locust Street, Suite 400
Philadelphia, PA 19102
Monday–Friday: 10 AM–6 PM
Saturday–Sunday: 11 AM – 6 PM

Subscriber Services
1420 Locust Street, Suite 400
Philadelphia, PA 19102
Monday–Friday: 10 AM–5 PM

Group Sales
ATTN: Group Sales Department
One South Broad Street, 14th Floor  
Philadelphia, PA 19107
Monday–Friday: 9 AM–5 PM

Additional Information

Ticket Exchanges
The Philadelphia Orchestra has a flexible 24-hour notice ticket exchange policy. If you are not able to attend your concert you may exchange your tickets for another performance in the same season. A $10.00 per-ticket fee will be applied for Single Ticket purchases, Subscribers can exchange fee-free.

If you are exchanging a lower priced ticket for a more expensive ticket you will be charged the difference in price. If you exchange a higher priced ticket for a lower priced ticket, the price difference will be kept by The Philadelphia Orchestra

Tickets can be exchanged by phone at 215.893.1999 Monday–Friday 10AM–6PM, or under My Account.

Special Events and Sound All Around performances are not eligible for exchanges.

All exchanged tickets are subject to availability. Tickets may not be exchanged once a concert has passed. Please destroy outdated tickets.

Donate Your Tickets
Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999. 24-hour notice is appreciated.