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As we approach the 2021–22 season when we will return to live, in-person concerts and continue presenting concerts on the Digital Stage, we understand that you may have questions. We will do our best to provide you the most up-to-date and detailed information. Please continue to check this page for updates.
You can also contact us online at any time.
Thank you in advance for your continued support and patience as we work to safely bring you and Your Philadelphia Orchestra back together in Verizon Hall.
How will you ensure it will be safe to return to Verizon Hall this fall? We will continue following City and Commonwealth guidelines, such as any recommended use of disinfectants, social distancing, mask enforcement, and improved ventilation. While we can’t foresee exactly how the COVID-19 pandemic conditions will evolve, we will continue to work closely with our partners at the Kimmel Cultural Campus, Penn Medicine, and local health authorities to respond and adapt appropriately. To learn more about the Kimmel Cultural Campus safety measures, please visit https://www.kimmelculturalcampus.org/plan-your-visit/safe-clean-commitment. The safety of our audience, musicians, and staff is our top priority. For more information, please visit philorch.org/plan-your-visit. Will I need to show proof of COVID vaccination? In alignment with the Kimmel Cultural Campus’s health and safety policy as of August 19, 2021, patrons 12 years and older attending performances in Verizon Hall are required to show proof of full COVID vaccination with a CDC record/card or a picture of the card. Patrons must receive their final vaccine dose at least 14 days prior to the date of the performance. Children under 12 years of age will be required to show proof of negative COVID test taken within 72 hours of the performance. All patrons are required to wear masks inside Verizon Hall at all times, except when consuming food or beverages. Prolonged periods of mask removal are not permitted for eating or drinking—masks must be worn in between bites and sips.
What do I need to bring to show proof of vaccination? A CDC record/card will serve as proof of vaccination. The Kimmel Cultural Campus is in the process of developing the full procedure, which will be communicated to patrons in advance of their performances.
What if I am fully vaccinated, but lost my vaccination card? Proof of vaccination is required for entry into the theater. A picture of the vaccination card can also serve as proof. If you lost your vaccination card and do not have an electronic copy or picture, please reach out to the government agency or location where you received your vaccine.
What happens to those who show up to a performance without proof of vaccination? Performance ticket holders who do not comply with these policies will not be admitted. No exceptions.
I have tickets for the fall 2021 season but cannot provide proof of vaccination. What are my options? You can reach out to Patron Services at 215-893-1999 or email@example.com to learn more about your options.
Will I have to wear a mask to Verizon Hall concerts? Yes. Based on current public health guidelines as of August 11, 2021, and in alignment with the Kimmel Cultural Campus’s health and safety policies, all patrons are required to wear masks inside the Kimmel Cultural Campus at all times, except when consuming food or beverages. Prolonged periods of mask removal are not permitted for eating or drinking—masks must be worn in between bites and sips.
Are your staff, volunteers, and artists abiding by the same vaccination and masking policy? Yes. All staff, volunteers, vendors, and artists are required to show proof of vaccination. All staff, volunteers, and vendors will also be required to wear masks while at the Kimmel Cultural Campus. Artists are exempt from wearing a mask during the performance.
Why are you requiring both proof of vaccination and masks? Our priority is the safety of our guests, staff, artists, and volunteers. These new and temporary measures are to protect our community from contracting and spreading COVID-19. In coordination with the Kimmel Cultural Campus and other community partners, we must reopen cautiously and responsibly, as we begin to gather again to enjoy the experiences we missed over the last 18 months. This temporary policy will be reviewed monthly by the Kimmel Cultural Campus and is currently in place until December 31, 2021.
What if I am not ready to attend performances in Verizon Hall this fall? While we all are facing the COVID-19 pandemic together, everyone’s experience and comfort levels are different. We want you to return to Verizon Hall when you are ready. To allow for the most flexibility, patrons will be able to purchase Create-Your-Own subscriptions and/or individual concert tickets this fall based on their comfort level. Please note: Traditional fixed-seat subscriptions from the COVID-19 impacted 2019–20 and 2020–21 seasons will be available for renewal in January 2022. For more information about recent subscription orders and fall 2021 subscriptions, please contact Subscriber Services at 215.893.1955 or PatronServices@ticketphiladelphia.org. Subscriber Services is available to assist you Monday–Friday, 10 AM–5 PM.
I purchased a subscription when socially distant parameters were in effect. What happens to my seat now that Verizon Hall is open to full capacity? Fall 2021 Create-Your-Own subscriptions purchased between May 5, 2021, and June 22, 2021, were subject to COVID-19 related safety parameters such as socially distanced pod seating and an overall reduced capacity. Restrictions on capacity and socially distant seating were lifted by the Orchestra as of June 23, 2021. With this update, socially distanced seating throughout the hall and the stage extension covering the Orchestra floor have been eliminated. Currently held seats are not affected. Any patron who subscribed during this time and would like to make any adjustments to their subscription due to these updates is welcome to contact Subscriber Services at 215.893.1955or PatronServices@ticketphiladelphia.org. Subscriber Services is available to assist you Monday–Friday, 10 AM–5 PM.
Will there be accessible seating options for fall 2021? Yes. Accessible seating will be available in Verizon Hall this fall. For more information on accessibility, please visit philorch.org/accessibility or contact Patron Services at 215.893.1999.
Will I be able to sit in my regular subscription seats in fall 2021? Due to the originally planned implementation of the temporary stage extension and socially distanced seating for fall 2021 performances, we will not be able to offer subscribers the opportunity to renew their regular seats or create a fixed-seat package during the fall portion of the 2021–22 season. You can create your own subscription package from the concerts and seats available this fall. Traditional fixed-seat subscriptions from the COVID-19 impacted 2019–20 and 2020–21 seasons will be available for renewal for the winter/spring 2022 portion of the 2021–22 season. More details about that portion of the 2021–22 season will be made available in early September. You can learn more by visiting philorch.org/subscriptioninfo.
Will LiveNote® be featured on Verizon Hall concerts this fall? At this time, LiveNote will not be available for fall 2021 performances. Please continue to check philorch.org/livenote for more updates throughout the 2021–22 season.
Will PreConcert Lectures continue this season? PreConcert Lectures will be recorded in advance and presented digitally to patrons this fall, available for viewing before and after performances. Learn more at philorch.org/preparing-for-the-concert.
Will concerts on the Digital Stage continue this season? Yes! Digital Stage presentations will continue this fall. You can purchase a Digital Stage Create-Your-Own subscription or add on Digital Stage concerts to a Verizon Hall Create-Your-Own subscription. Learn more about the Digital Stage and upcoming programs at philorch.org/digitalstage. How can I purchase a subscription? Will I receive an order form in the mail? Verizon Hall and Digital Stage Create-Your-Own subscriptions for the fall portion of the 2021–22 season are available for purchase online and by phone at 215.893.1955. If you would like to pay for your fall 2021 subscription by check, please call Subscriber Services at 215.893.1955. You can place your subscription order over the phone and then will receive an invoice in the mail for which you can then pay by check. Since we are not renewing fixed seat packages for the fall portion of the 2021–22 season, we will not be mailing out subscription renewal/order forms. Traditional fixed-seat package subscribers can expect to receive a renewal notice in September 2021 for our winter/spring 2022 season, which begins in January 2022. For any additional questions, please contact Subscriber Services at 215.893.1955or PatronServices@ticketphiladelphia.org. Subscriber Services is available to assist you Monday–Friday, 10 AM–5 PM.
When will individual concert tickets be available for fall 2021? Tickets for individual Verizon Hall and Digital Stage concerts will be made available for purchase on September 1, 2021. Until then, patrons can purchase Create-Your-Own subscriptions for fall 2021. Stay tuned for more information!
When will you announce the second half of the 2021–22 season? We plan to announce programming and details for the second half of the 2021–22 season in early September. Beginning in January 2022, we will return with our typical seating configuration, subscription packages, and ticketing options. Stay tuned for more information!
Will community rush tickets be available for fall 2021 Verizon Hall concerts? We will continue to offer day-of concert community rush tickets this fall. Details about this opportunity will be shared closer to the start of the 2021–22 season. For updates, please continue to check philorch.org/community-rush.
What is The Philadelphia Orchestra doing until concerts resume in the fall? Our musicians and staff continue to create engaging and meaningful musical experiences for our patrons and community. Watch and listen to Your Philadelphia Orchestra through these digital offerings:
Digital Stage: The Digital Stage is The Philadelphia Orchestra’s digital platform, a new standard in classical digital performances. Through the Digital Stage, we continue our commitment to providing music of the highest artistic caliber imbued with deep civic purpose and social responsibility. Digital Stage content is available on philorch.org. Patrons must have a registered My Account to purchase tickets and to access performances. Our City, Your Orchestra, a series of FREE online concerts performed by small ensembles, recorded without audiences at Black-owned businesses and iconic cultural locations throughout the region. Digital Sound All Around, the popular family-friendly concert series hosted by award-winning storyteller Charlotte Blake Alston, continues this season digitally! Each concert introduces the audience to a member of the string, woodwind, brass, or percussion family. Sound All Around performances are available to watch on demand. Registration is required and you will be asked to donate what you wish as part of the registration process. Your contribution will help support programs like Sound All Around! HearTOGETHER, a monthly podcast series of dialogue and music with industry thought leaders and guest artists who will continue to explore racial and social justice, and creative equity and inclusion, through the lens of the world of orchestral music.
Ticket Sales: 215.893.1999Subscriber Services: 215.893.1955Group Sales: 215.893.1968Donor Services: 215.893.3151TTY 215.875.7633
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